[Resolved]  Tikona — Wifi Not Installed

Address:

Thane, Maharashtra

Dear Team,
Just see how this company is functioning.... They didnt bother to reply customer complaints as well a.... Below is the content my compalint..
Mail written to the Nodal Office is also not noticed by the Nodal Officer.... What else you can expect if the nodal office does not reply or resolve your query, whose job is to solve these type of complains.... Below is the details of my mail...

zydevine . to nodal.maharash., customercare
show details Oct 2 (4 days ago)

Dear Mr Jagadish Savadikar,

Writing to you with reference to my Tikona user id - [protected] ( Devi Prasad Rath )... Please find below the details:-

- I have applied for Tikona Wifi broadband with Mr Saurabh - Contact no [protected] with plan of 75 rs per month. I have given the document and chq of amount of 3308.
- The said amount cleared to my tikona account[protected] on 19th sept as the message received from tikona.
- Than you colleagues came to me for installation. While installation they have come with wire, so I have asked Mr Saurabh I have applied for Wi fi why they are installing wire at my place.
- Mr Saurabh told me that this is the process. Once it get installed he will apply for the broadbond on my behalf and install it by today. So I have installed the tikona broadbond wire at my place.
- Till now I have not surfed a single time after installation just with the hope that I will get the wifi connection.
- I was in constant touch with Mr Saurabh regarding the installaiton of Wifi. He has told me to install the broadbond by today evening. Even in the morning he told me that he coming with the wify to install in my pc. He did not turned up . even he has not picked up my call.....
- This led me not other way to contact the customer service for the same.
- Today I called up the custome service and came to know that I have to pay some odd 1000/- rs for installation of wifi at my place.
- Though i have given request to install the wifi and ready to payment, just think from my side this is again going to take 7 days ahead.
- When there are already 3308 rs is credited to my account why you can not just install the wifi at my place and recover the amount from my account. Also collect the extra amount, so that I can avail the facility much faster.
- I am facing this problem only because of Mr Saurabh and his wrong commitment... I think this fault is from Tikona side that they have not provided proper training to the sales team.
- Because of their fault why should i suffer in getting the service in time.
- I request you to please take action on Mr Saurabh and avail me the wifi facility As soon as possible.

- Though the request should be routed to you after customer care fails, how ever i have not felt the customer care can help me inthis case as per my discussion with the customer care executive today.
- Please take up the matter at the earliest.
- Waiting for a positive response from you.

Thanks Regards,
Devi Prasad Rath
[protected]


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Reply |zydevine . to nodal.maharash., customercare
show details 2:03 AM (21 minutes ago)

Dear Sir,
It has been 4 days and there is no reply from your side. It makes me to go to your higher authority for an action and speedy resolution.
I once again request you to please act on this case. Waiting for your reply.

I will wait for another 2 days if nothing comes to me than I will be bound to go to your higher authority for resolution and speedy installation of Wifi at my place.