[Resolved]  Tikona Wi-bro — No connectivity, false billing even after disconnection

Address:

Bangalore, Karnataka

I had raised a disconnection request soon after i got the connection as i was facing problems with the connection almost all the times during day times. I did notice that the login was getting successful only after 11 PM. I got frustrated and raised a complaint for the same. But, none of the service engineers approached me even for a week of time.
I even called 3-4 times to track it, but they mentioned the service engineer would be calling me soon; but nothing helped.Then, i scared of such horrible service and placed the disconnection request. Then i confirmed also through phone that my connection is disconnected and some service engineers shall be coming fortaking the installed equipment, then i didn't worry about it.

One more interesting thing i want to share with you about the service engineers who had come for installing the Tikona equipments. I would say they were less experienced. Iinitially had brought damaged piece of the equipment then after 2 days they brought one more device, about which they were talking "if it also worked it was my luck!!". Which i understood they usually get such damaged pieces of equipments which don't work after installation.They installed the equipment, but just before they setup these equipments the electricity went off.
They gave me some instructions to follow to logon, and they said they will be coming back to check if proper promised bandwidth(256kbps) is coming or not. After that when electricity came, i tried to login, i faced the issue saying limited or no connectivity. After around 30 minutes approximately at 11 PM,
The connection was successful, but i felt it was very slow. I called those service engineers and mentioned the same that it's very slow. They asked me to raise a complaint for the same and some other engineers would attend that call. I felt very bad, the day i got the connection i was not able to use it satisfactorily. I raised the case
which no one cared of.

After i placed the request for disconnection, none came and removed the equipment from my house. And i didn't bother about it.
The real problem started 10-15 days after that, when i received the bill in June. Ideally i am not supposed to pay this bill as i think the initial deposit of 500/- itself is more than enough for such a wonderful service i received. I thought i made a biggest mistake i ever done by replacing my old service provider with Tikona, and i shared this experience with many of my friends also who wanted to go for Tikona.

I mentioned by calling to customer that, i won't be paying the bills because of all the reasons mentioned above. He agreed for the same and assured me that i won't be getting any bills further(i have recorded this conversation).
Funniest thing is that i received one more bill after a month(July), for which also i called, executive mentioned he will be escalating to higher level as he also saw my connection was disconnected from 2 months and still i got the bill.
I don't know how Tikona billing department and customer care operate, but even after all this i received again one more bill on 6th August.