Tikona Wi-bro Services — Bad Internet speed

Address:

South Delhi, Delhi

Sir/Ma'm,

This is to inform you that my current broadband service provider Tikona Wi-Bro services has been delivering very poor internet speed for the past 2 weeks and even after a number of calls to their Costumer Care there has been absolutely no solution to my problem.The people out there in the Costumer care of this company has got no knowledge about the solutions to the problem that I am facing and each time on my complaint they repeatedly put the blame on the rules set by TRAI over the use of Internet.

The plan which I purchased from Tikona Wi-Bro Services is the Rs.649 Unlimited Plan providing 600kbps speed.I have never faced this type problem in the starting 2 months of my connection and now on complaing at their costumer care they are giving an excuse that ' The internet speed we get depends upon our luck '.

Kindly look into the matter and take some strict action against this problem.
Arun Panwar,
Mo-[protected]
[protected]@yahoo.co.in