Tikona Wi Broadband — Not providing what is promised

Address:

Bangalore, Karnataka

On 26th Jan 2011 I was approached by tikona broadban sales people and had promised me 600 kbps connection for Rs.649/- per month and asked me to pay Rs.1,267/- towards first month instalment and installation. I canceled my earlier connection and took up Tikona.
from the first day till date they are not able to give me 600 kbps - many complaints - and many visit from their technical dept. but not rectified - so I am asking them to pay back the full amount - for which you can understand the call center never responds - here is the details of the speed connection I am having for which I have to pay bill that is for 600 kbps - WHAT DO I DO ? ANY SUGGESTIONS, OTHER THAN QUITING ?

Last Result:
Download Speed: 184 kbps (23 KB/sec transfer rate)
Upload Speed: 54 kbps (6.8 KB/sec transfer rate)
Latency: 13 ms
1/29/2011 5:04:07 PM


Last Result:
Download Speed: 145 kbps (18.1 KB/sec transfer rate)
Upload Speed: 229 kbps (28.6 KB/sec transfer rate)
Latency: 41 ms
1/30/2011 9:57:02 AM

Last Result:
Download Speed: 92 kbps (11.5 KB/sec transfer rate)
Upload Speed: 58 kbps (7.3 KB/sec transfer rate)
Latency: 1808 ms
Sun Jan 30 2011 14:04:30 GMT+0530 (India Standard Time)

Last Result:
Download Speed: 259 kbps (32.4 KB/sec transfer rate)
Upload Speed: 240 kbps (30 KB/sec transfer rate)
Latency: 8 ms
Mon Jan 31 2011 09:24:41 GMT+0530 (India Standard Time)

Download Speed: 116 kbps (14.5 KB/sec transfer rate)
Upload Speed: 195 kbps (24.4 KB/sec transfer rate)
Latency: 1311 ms
Mon Jan 31 2011 21:15:30 GMT+0530 (India Standard Time)

Download Speed: 187 kbps (23.4 KB/sec transfer rate)
Upload Speed: 127 kbps (15.9 KB/sec transfer rate)
Latency: 13 ms
Mon Jan 31 2011 21:31:09 GMT+0530 (India Standard Time)

Download Speed: 159 kbps (19.9 KB/sec transfer rate)
Upload Speed: 221 kbps (27.6 KB/sec transfer rate)
Latency: 11 ms
Tue Feb 01 2011 07:24:25 GMT+0530 (India Standard Time)

Download Speed: 144 kbps (18 KB/sec transfer rate)
Upload Speed: 191 kbps (23.9 KB/sec transfer rate)
Latency: 64 ms
Tue Feb 01 2011 10:12:28 GMT+0530 (India Standard Time)


Download Speed: 107 kbps (13.4 KB/sec transfer rate)
Upload Speed: 58 kbps (7.3 KB/sec transfer rate)
Latency: 13 ms
Tue Feb 01 2011 18:38:20 GMT+0530 (India Standard Time)


after service



Download Speed: 154 kbps (19.3 KB/sec transfer rate)
Upload Speed: 232 kbps (29 KB/sec transfer rate)
Latency: 71 ms
Thu Feb 03 2011 07:13:45 GMT+0530 (India Standard Time)


Download Speed: 160 kbps (20 KB/sec transfer rate)
Upload Speed: 164 kbps (20.5 KB/sec transfer rate)
Latency: 21 ms
Thu Feb 03 2011 07:42:33 GMT+0530 (India Standard Time)


Download Speed: 155 kbps (19.4 KB/sec transfer rate)
Upload Speed: 206 kbps (25.8 KB/sec transfer rate)
Latency: 4020 ms
Thu Feb 03 2011 07:51:18 GMT+0530 (India Standard Time)


Download Speed: 254 kbps (31.8 KB/sec transfer rate)
Upload Speed: 211 kbps (26.4 KB/sec transfer rate)
Latency: 7 ms
Thu Feb 03 2011 18:20:20 GMT+0530 (India Standard Time)


Download Speed: 204 kbps (25.5 KB/sec transfer rate)
Upload Speed: 240 kbps (30 KB/sec transfer rate)
Thu Feb 03 2011 19:43:35 GMT+0530 (India Standard Time)

Download Speed: 238 kbps (29.8 KB/sec transfer rate)
Upload Speed: 217 kbps (27.1 KB/sec transfer rate)
Latency: 15 ms
Thu Feb 03 2011 21:06:02 GMT+0530 (India Standard Time)

Download Speed: 345 kbps (43.1 KB/sec transfer rate)
Upload Speed: 158 kbps (19.8 KB/sec transfer rate)
Latency: 297 ms
Fri Feb 04 2011 18:46:54 GMT+0530 (India Standard Time)



Download Speed: 226 kbps (28.3 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)
Latency: 57 ms
Fri Feb 04 2011 20:15:58 GMT+0530 (India Standard Time)

Download Speed: 260 kbps (32.5 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)
Latency: 27 ms
Fri Feb 04 2011 20:23:50 GMT+0530 (India Standard Time)

Download Speed: 200 kbps (25 KB/sec transfer rate)
Upload Speed: 196 kbps (24.5 KB/sec transfer rate)
Latency: 8 ms
Sat Feb 05 2011 07:07:05 GMT+0530 (India Standard Time)

Download Speed: 239 kbps (29.9 KB/sec transfer rate)
Upload Speed: 212 kbps (26.5 KB/sec transfer rate)
Latency: 5 ms
Sat Feb 05 2011 18:00:55 GMT+0530 (India Standard Time)