Tikona Wibro — Never opt Tikona internet

Address:

Bangalore, Karnataka

I am writing this as a complaint but a message to people who are planning to buy Tikona internet connection.

I recently bought Tikona WiBro internet connection on 13 Aug 2011. I opted for 512 Kbps speed unlimited plan. But i never used to get more than 20KB/s download speed. To download MP3 songs of 5MB it used to disconnect 5-10 times. But if i test the internet speed in tikona website it always displays the speed as 540Kbps.

If called to customercare they refer to the speed test in their website and never take any corrective actions or give solutions.

One another thing is that the person i contacted to get the connection introduced himself as the manager and his name is Krishna contact no [protected] (you can see this number everywhere in Munnekollala are). He told me that Rs.1000 needs to be paid and this will be deducted from the monthly bills and there is no installation fee. But when contacted the customer care they told there will be a Rs.500 non refundable installation charge.

Now i have a internet connection but it gives me 1 - 10 KB/s speed only but they named it as 512 Kbps unlimited plan and am supposed to be paying Rs. 699 every month for this "superb" Service.

These people are mainly targetting the areas where no other service provider or very minimal number of service providers are there, mainly the outer suburb areas. Now i am planning to disconnect the service and go for some other service provider.

So anybody opting for tikona services please think twice.

thanks
Sripathi.