[Resolved]  Tikona Wibro — TERMINATION OF ACCOUNT DESPITE PAYMENT OF DUE AMOUNT

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam

This is Dr. Kirti Tandel. I had subscribed for Tikona WiBro services on 28th February 2010. My user id is [protected]. I had no problems in paying my bills for the first month since subscription. For the next month i couldnt pay the bill in time so it was added in my next month bill dated 26/04/2010-26/05/2010 which came out to be Rs 1321/-

On 4th June 2010 i got a call from the Tikona Collection centre (the number is[protected] where Miss Aditi spoke to me. She told that she will be sending an executive from her side to collect the bill. And so on 5th June 2010 the executive came and collected the amount i.e. Rs 1321/- in cash but despite repeated asking he denied giving me any receipt saying that the amount will be immediately credited to my account by evening that day.

However on the 17th June my Tikona sevice got suspended and the reason given by the customer care agent was that my amount was still overdue. I got back to Miss Aditi and told her the matter. But since then after atleast 20-25 calls Miss Aditi and her seniors have not been able to transfer the amount to my Tikona account. All they say is that they have sent a mail to Tikona services about my payment and that My payment is updated in their database but there is some problem in transfering the money to Tikona services!!!

Due to all this even though I want to terminate this service, I cannot do it coz the due amount is still been shown in the bill details. ITS ALMOST ONE MONTH SINCE MY ACCOUNT IS SUSPENDED AND STILL I CANNOT TERMINATE BECAUSE OF NO FAULT OF MINE!!!! I have put atleast 10-15 service requests to Tikona regarding this matter but all requests get closed without even getting back to me or informing me.

Kindly take some action as this is really not tolerable and duping a customer of around Rs 1300/- is like a crime.

DR. Kirti Tandel
[protected]