[Resolved]  Tikona Wibro — Worst service provider

Address:

Pune, Maharashtra

I am currently having two tikona installations. One at my home (User Id : 110XXX6140) & one at my office (User Id : 110XXX8553) . My service activation date is 19/12/10 and 15/12/10(I don't remember it accurately). I got the office installation first & then at my home followed by one of my flatmate. We took the other 2 connections thinking that Tikona will serve us good as promised by the sales executive( who himself claimed to the Engineer). But we only felt cheated. My Home plan is the 2Mbps one & I don't remember getting that much of speed ever.Even in the office we hardly see the 1Mbps mark. And even if the speedtest shows some speed pages are not opening as fast. You can only imagine the amount of irritation it causes us . . . . The obvious way any common man will go from here is to the Customer Care using the Toll Free No. So did I . . . . & here started a completely out of the world experience . .

My Home :

1. My first complaint is lodged on 20/12/10 (next day of the installation)
2. Then on 1/1/11 which only closed on 4/1/11 (Ticket Id - 1-[protected]) downtime 3 days
3. Then on 14/1/11 which only closed on 19/11/11 (Ticket Id - 1-[protected]) downtime 5 days
4. Then again on 27/1/11 I lodged a ticket (Id - 1-[protected]) Which automatically got closed on 28/1/11 with no engineer visit nothing at all
5. Frustrated & depressed I lodged a ticket again on 29/1/11 (Id - 1-[protected]) Which, too is marked as closed (dated - 31/01/11) downtime 2 days.

now . . .& I never got even a sms about anything forget about service, engineer visit or resolution.

I was going to do the same today . . .but couldn't see any sense in doing it that's why I am writing this post.

My Office :

1. We have some back up data cards Reliance & BSNL 3g so, the office is taken care by that.
2. We were promised a static IP with our corporate plan & this was supposed to be assigned in 7 days. So we lodge a request on 17/12/10 (id - 1-[protected]) then strangely this ticket got automatically closed on 28/12/10 without any intimation to me at all. This is what was shocking to me . . .nowhere in the world tickets are closed like this
3. Then on 12/1/11 (id - 1-[protected]) & this, too was automatically closed without assigning the static ip on 25/01/11, as always a formal courtesy to intimate us was too much to be asked for.
4. 1-[protected] ticket lodged on 12/1/11 for network problem . . .got automatically closed on 16/1/11 downtime 4 days.
5. 1-[protected] ticket lodged on 14/1/11 for network problem . . .got automatically closed on 17/1/11 downtime 3 days.



While choosing Tikona I checked the reviews & found that tikona is not very popular amongst its customers . . .Now I see a reason to it . . .