[Resolved]  Tikona Wibro — Worst Service

Address:

Pune, Maharashtra

My Account no is [protected] Tikona BB 600kbps unlimited plan. Connection taken in March 2011. I am fedup with these guys. Since the begining of May 2011, my connection goes off exactly at 7pm and restores exactly at 10am next day. I will not discuss about speed issues since many used have already complained about speed earlier and I am facing the same speed issues.

Also the Customer care is useless. They speak as if they are doing a favour. The technical team from Mumbai is beyond imagination. They seek help of technical books while solving customer complaints over Phone and the poor customer has to wait for minutes to get a incorrect solution. The fault was also identified by me and further convyed to the technical team i.e signal meters not working during the above timings. Seems to be done purposefuly.

The Nodal and appellate authority seems to be handling to many complaints since I had asked for contact no of one of the officers but no response as they cannot face a customer.

Please guys do not go in for Tikona Connection BB / Wifi. It has the worst service and technical problems are out of this world as the technical team it elf cannot solve them. Go for some other ISP instead.


Regards,
Sachin Adhikari
[protected]