[Resolved] Tikona Wibro — Incorrect Plan | |||
I had applied for a Yearly 512kbps Plan (AUL6000) for which I have paid a total of Rs. 6618. When the plan got activated on 15th Nov, 2010 at 7pm, I checked the download speed and it was equivalent to that of 256kbps. I later checked the connection that was given to me from selfcare.tikona.in. They had given me a Monthly Plan for Rs. 499 and 256kbps. I registered a complaint that day itself by writing a mail to nodal.[protected]@tikona.in and customer.[protected]@tikona.in at 7.30pm. I was told that next day as the office opens the action would be taken. No action has been taken on the issue for the past 3 days There customer care isnt aware of the problem. The sales team says thats not our responsibility. Their site doesnt have a contact number of the nodal officer who could be contacted for raising complaints and worst of all the Nodal Officer of Mumbai keeps giving the same response to my mails!!!! Please register a complaint of an incorrect plan been given to me and no action been taken on the same for 3 days ( and you never know how many more days) after complaint Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I agree with this. I have a 256Kbps unlimited home plan and yesterday the staff tells me that I am to expect a connection speed of 88 to 256 but using NetMeter I see that my download are capped at around 164 many of them only about 85Kbps, 111Kbps and so on. In fact Mr. Ansari of Rajkot (in my conference call with Mr. Lalji of Ahmedabad) also went on to say that if I want speeds around 256 I need to purchase their 512 plan, why do I have to pay higher and still get lowest bandwidth.
When they sold the connection to me they never mentioned that I am to expect 88 to 256 speeds, in fact it is not on their website too. All sorts of complaints, by phone, by customer care, by email all falls on deaf ears.
When they sold the connection to me they never mentioned that I am to expect 88 to 256 speeds, in fact it is not on their website too. All sorts of complaints, by phone, by customer care, by email all falls on deaf ears.
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