[Resolved]  Tikona Wifi Broadband — Never go for Tikona

Address:

Bangalore, Karnataka

Tikona still has a long time to reach the top, and it has to improve in every aspects of services. On 13th May 2010, at 12 noon I called to its toll free number [protected] to enquire about the connection procedure. In the evening 2 agents approached to take my documents and check my residential address. After these were done, and I paid installation fee of Rs. 500. Next day, 14th May at about 3 PM a technician stepped for installation and providing the modem for connection. He also did everything accordingly and left the place. I was impressed by the punctuality of getting the connection within 2 days.

I chose the plan of 300 kbps @ Rs.599 per month. But in reality I should pay Rs. 599 + 10.3% service tax + Rs. 75 for monthly modem charge. In this way it totals to Rs. 735 approximately. Anyway I accepted it. But now the problem is with the actual download speed. Everyone choose a plan as per the speed as well as the monthly rent. On 14th May, after the technician left I downloaded a movie "Repo Men", and the transfer rate was more than 250 KB/s (just like 2 mbps plan). I was so shocked on seeing the speed, as it was more than my plan. But when at night at about 9 PM, the transfer rate came down to 38 KB/s with the actual 300 kbps plan.

Now, on 15th May 2010 morning at 11 AM when I was downloading NOD32 antivirus software I noticed my transfer rate was hardly 20 KB/s. Then I checked the download speed at speedtest.tikona and it resulted my download speed was only 145 kbps whereas it should be 300 kbps as according to plan. Then I called to the toll free Customer Care Eexecutive again, and she told that an engineer will be sent within 48 hours. Meanwhile my download speed sometime reaches to 290 kbps, and sometime 145 kbps without any constant speed.

CCE also reasoned me it was due to fluctuating signal of the tower. But who cares with this silly excuses? It only means we should not take any connection if there is no any proper tower signal otherwise it is simply better to use a mobile GPRS than this kind of hopeless WiFi connection.

Now, if still they don’t take any action against this decreased speed then I shall discontinue after first bill, and never recommend any of my friend to take Tikona connection. And for this I’m a sufficient proof with experiences. Thousand times NO NO from my side.

Please never choose for Tikona unless it is widely declared as a reliable broadband service provider.
VERDICT: Poor

My ID: [protected]