Tikona Wifi Internet Services — Very Bad Feedback and very poor service

Address:

Thane, Maharashtra

I have taken the connection from the above company in the month of March 2010, I have taken the unlimited usage plan. First 2 month gone well, in the month of July from 12 to 21 there was very poor connectivity and I could not use the services to the fullest or you can say hardly 2-3 hours in the 10 days. When I had word with the customer care person on very first day he told me that there is some technical problem going on and some repairs are going on Tower, but don't worry as this is the company problem it will be compesated in your bill. I just tried to do follow up for the same from that month to almost upto January 2011 but absolutely there was no response. The person working as Nodal officer dont even bothered to call and understand the customer pain. Tikona company is very very prompt in sending the sms for the due for the bill and dont call up even once in month after sending 10 mails for one compaint. I have heard abusive words from the billing department people and that to from the females. The worst part is after mentioning this things in mail also no responsible officer phoned me to understand the issue. I have called not less thatn 40 times in 7-8 months to get justice but no use.
Even the customer care people are so trained to give only false promises but zero in customer oriented services.
I hope some kind of better service and little humanity concern from the company in the future, as this is very very competative world one unsatisfied customer can give you good damage from word of mouth.