Tikona Wireless — No Refund for a Non Feasible connection

I DISCONNECTED IN JULY 2010

TIKONA WIRELESS — WRONG BILLS AND PESKY CALLS

I took tikona service in june 2010 and then disconnected it in july 2010, paying all the dues for the time i had used the service.

post that few months down the line, people from tikona started calling me that i have to pay bills of 3000/-.

it comes out that they never disconnected and still charged me.

now even after writing more than 20-30 emails to Customer care / Nodal officer vikas bhosale, i still get the same calls even after more than ONE YEAR.

this is september 2011 and i am still getting rude calls from pathetic lady customer care reps saying i have to pay bill.

[protected]--

Following mail was sent by me on Dec 1, 2010 to which NO REPLY

I have been facing the following issues since the last 4 months from tikona. There have been repeated attempts to clear these, but every time I get the same issue again and I am not able to understand the senior management is doing to resolve this, other than mailing me a standard mail

This is regarding account [protected]

I had a bill of 136 in first month which i paid
After than I put my acc on suspension, so I did not use any service since August 2010 till date.
After this I get a bill asking me to pay the bill (which is WRONG)
Then I lodge a complaint and I get a call after a month, that the issue has been resolved and the bill was wrong and it will be reverted.
After this more problem from your side : I get a new bill of 661/- (Mind it, that I have not resumed any service)
I keep getting SMS and mails asking me to pay bills whereas I have now moved to new location and asked to disconnect the service.'
During all this time I have been mailing Vikas Bhosale, and I never get a simple call from this guy
TILL DATE THIS IS NOT RESOLVED.

I need to know who is the CEO of this company and would like this to go his mail box.
[protected]-

Following reply from Tikona after I complained on which no further resolution:

Nodal Mumbai nodal.[protected]@tikona.in
to n1t1n <[protected]@gmail.com>
date Wed, Dec 1, 2010 at 10:13 AM
subject RE: PENDING DUES FOR TIKONA Wi-Bro Service
mailed-by tikona.in
Important mainly because of your interaction with messages in the conversation.

hide details 12/1/10


Dear Mr. Gaopande,



Inconvenience caused is deeply regretted.



We have assigned your case to our Billing Team. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number : 1-[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Vikas Bhosale

Nodal Officer - Mumbai