[Resolved]  Times Of India — About vendor

dear sir, my network problem has not been solve as of now you asked only for two months it is six months now what should i do.


--- On Fri, 4/4/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your mail regarding Service Request ID 65605004
To: "tarun arora" <[protected]@yahoo.co.in>
Date: Friday, 4 April, 2008, 6:26 PM

Dear Customer, In response to your mail regarding Network coverage issue, please note that we have proposed cell site in the mentioned area. It is expected to be functional within next 2 months and that should enhance the coverage in the mentioned area. Yours sincerely, Indrajit SurveCustomer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: tarun arora ([protected]@yahoo.co.in)
Date: Monday, March 17, 2008 08:01 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail dear sir, this is last and final complaint to you regarding network problem at our residence- flat no 205/206, been appartment, plot no-96, sec-14, koparkhairne, navi mumbai
we are facing this problem from last 8 months
we have approached all the ways to inform you but as of know there is no solution and end to this problem
we are mentally harrased by call drop and disconnects
because of this my telephone bill goes up
please give us the right answer
if you cannont solve this problem even then let us know
please take this complaint as one wk notice either we will move to consumer court
expecting a prompt response. thanks tarun aroramumbai[protected]

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer, In response to your mail regarding reminder calls received to you for payment, please note that your complaint has been forwarded to our business team for appropriate action to be taken. Further, to your mail regarding network and coverage issues, we would like to inform you that we have planned a new cell site for the area were the coverage issue is experienced by you. It is expected to be functional very soon and this should enhance the coverage in the area mentioned by you. Yours sincerely, Indrajit SurveCustomer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: tarun arora ([protected]@yahoo.co.in)
Date: Friday, January 04, 2008 09:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Dear Sir, I am making very clear to you that i should not get any call regarding the payments or reminders please update your policies and do not disturb us with your most tire making reminders. And please note i have been hearing about this coverage updation from last 7 months but response is zero, give us the results keep the hope with you. Stopp harrasing us. thanks tarun arora

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer, In response to your mail regarding network and coverage issues, we would like to inform you that we have planned a new cell site for the area were the coverage issue is experienced by you. It is expected to be functional very soon and this should enhance the coverage in the area mentioned by you. Further note that your payment of Rs 1987/- dated on 30th december 2007 has been updated in our records. Also note that as per our company policy we give reminder calls to every customer, just to remind him to pay the bill for the convenience of the customer and these reminder calls are discontinued after the payment starts reflecting in our system. Yours sincerely,

Pankaj PaiCustomer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: tarun arora ([protected]@yahoo.co.in)
Date: Saturday, December 29, 2007 03:53 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Dear RAhul,

thanks for the feedback but i would like to inform you that i am getting this answer from last six months and now i am tired of all this either you provide us the services or take this mail as a 15 days notice.
No more interested to harased by you
I would like to mention i am getting calls from your department regarding bill payments as well, whereas my payments are on time deposited before due date
Kindly do the needful.

thanks

tarun arora
mumbai
[protected]

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer, In response to your mail regarding network and coverage issues, we would like to inform you that we have planned a new cell site for the area were the coverage issue is experienced by you. It is expected to be functional very soon and this should enhance the coverage in the area mentioned by you. Yours sincerely, Rahul NaiduCustomer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: [protected]@yahoo.co.in ([protected]@yahoo.co.in)
Date: Tuesday, December 25, 2007 04:48 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: WS/RIL - 269896 Customer Service Report

First Name tarun
Last Name arora
Phone [protected]
Email ID [protected]@yahoo.co.in
Address flat no - 205/206, beena appartment, plot no - 96, sec -14, koparkhairne, navi mumbai
Address2 not applicable
City Mumbai
State Maharashtra
Country India
Pin Code 400709
Subject -
Email Reason 1 Customer Complaint
Email Reason 2 Network
Message i dont mine to say that i did a mistake after choosing reliance from last six months i am followiing with your staff regarding network problem at my home but always getting false information regarding network problem i am facing the following problem call drop due to network problem to receive the call i have to stay at one place at any time i move my clall is drop which i very irritating and increasing my phone bill as the result of call drop i have to again redial your back office staff is following for payments even after depositing the payment the most horrible experience of my life i am submitting this complaint to your if does not resolve within one wk i will take this matter to consumer court. this all is effecting my mental peace, monitory loss and harrasement. kindly do the needful.
Account ID -
Reliance Phone Number [protected]

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