[Resolved] Titan Watch — Not working properly

Mitesh c kothari

from Mumbai, Maharashtra

Mar 16, 2011

Address: Mumbai City, Maharashtra

New Titan watch was purchased from the titan showroom, which was returned back to them for servicing 3-4 times, still not working properly, 3 reminders of mails sent to the customercare ID of the Titan, still no revert from them.Details of mail attached below.
From: Mitesh kothari
Sent: Tuesday, March 15, 2011 6:43 PM
To: '[protected]@titan.co.in'
Cc: '[protected]@titan.co.in'
Subject: FW: Complaint regarding the quality of goods - urgent & priority..............3rd reminder

Thanks & Regards,
Mitesh C Kothari
Assistant Manager - Underwriting
Extn[protected]
The more passions and desires one has, the more ways one has of being happy

From: Mitesh kothari
Sent: Tuesday, March 15, 2011 11:37 AM
To: '[protected]@titan.co.in'
Cc: '[protected]@titan.co.in'
Subject: FW: Complaint regarding the quality of goods - urgent & priority..............2nd reminder

Dear Concern,
Kindly look into the below matter on utmost priority & if you cannot dealth with the matter, Kindly provide my the personal ID of Mr Bhaskar Bhat & Mr Harish Bhat
Will like to Escalate this matter to them regarding the false promises of the TITAN as an company in the market pertaining to service standards.

Thanks & Regards,
Mitesh C Kothari
Assistant Manager - Underwriting
Extn[protected]
The more passions and desires one has, the more ways one has of being happy

From: Mitesh kothari
Sent: Tuesday, March 15, 2011 11:00 AM
To: '[protected]@titan.co.in'
Cc: 'Gouri.[protected]@Bharti-axalife.com'
Subject: FW: Complaint regarding the quality of goods - urgent & priority..............2nd reminder

Dear concern,

Kindly note only three reminders will be sent.

Thanks & Regards,
Mitesh C Kothari
Assistant Manager - Underwriting
Extn[protected]
The more passions and desires one has, the more ways one has of being happy

From: Mitesh kothari
Sent: Monday, March 14, 2011 1:55 PM
To: '[protected]@titan.co.in'
Cc: 'Gouri.[protected]@Bharti-axalife.com'
Subject: FW: Complaint regarding the quality of goods - urgent & priority..............1st reminder

Dear concern,

Kindly note only three reminders will be sent.

Thanks & Regards,
Mitesh C Kothari
Assistant Manager - Underwriting
Extn[protected]
The more passions and desires one has, the more ways one has of being happy

From: Mitesh kothari
Sent: Friday, March 11, 2011 2:44 PM
To: '[protected]@titan.co.in'
Cc: 'Gouri.[protected]@Bharti-axalife.com'
Subject: Complaint regarding the quality of goods - urgent & priority

Dear concern,

As an your valuable customer, will like to bring to your notice that the quality of TITAN watch has gone down drastically.
Me & my wife had purchased a watch from the titan showroom , dadar. It was a first valentine gift from her to me.
Details of the same is given below.

Model no – 9220YL01
Complaint – Moonface not working in accordance with the time
Date of purchase – 13/02/11
Amount – 5800/= Rs
Dealer – JUST IN TIME, (Time showroom NX, 3, Seenne lodge, Tilak bridge, Dadar TT, Mumbai - 400014

Moon face in the watch was not working , I had personally taken off from my job & had visited the dealer 4-5 times , everytimes they use to take the watch in the service room do something & tell me that now it will work fine, this happened almost 3-4 times.
Finally they said me that they will be sending this watch to the company & it will take almost 1week , now after one week I have collected the same from them, but I’m very sorry to inform you that it is still not working properly.
Request your urgent intervention in this regards or else I will have to forcefully go to consumer court for the same.
My personal details given below in case if you want to contact me

Mitesh C kothari
Tel no – [protected]/[protected]

Thanks & Regards,
Mitesh C Kothari
Assistant Manager - Underwriting
Extn[protected]
The more passions and desires one has, the more ways one has of being happy

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Titan Company reviews

View all 1969 Titan Company Reviews

Comments

yashwant Kumar

from Lucknow, Uttar Pradesh

Mar 6, 2010

We have purchased one wrist watch from Titan in October month and after one month that watch is not working properly. The same is get slowdown automaticaly. We have given the same to titan world for correction and get back the same after one month and the worst thing that was not at all repaired.

We have again given that watch to Titan world and its is there with them for more then one & half month and the dealer is not responding correctly, every time we check with them they say our technician is on leave, watch is in other showroom, etc. etc.

Sachin_saluja

from Delhi, Delhi

Jan 31, 2011

TITAN/ Wrist Watch — Not Working Properly/Gets Late .

I Suman Saluja Purchasedmmy TITAN Wrist Watch model No 2395YM on 21st Aug. 2010 from SAMAY J 136A main Market Rajouri Garden Mew Delhio. ,My watch always late and Get Repaired twice from Servicing Centre of TITAN ,Still It is in same condition as It was on Very first Day.

Looking forward for your possitive rsponse.
Suman Saluja
ADDRESS : C4A/22A Janak Puri New Delhi
110058
cel # [protected]/25520568.

siddh25

Nov 30, 2013

Hi Team,

I have a complaint regarding my watch (TITAN OCTANE WATCH model no-9343SM01) . My watch is under warranty as per the mail below i[censored] see i had the same issue before within 6 months when i bought the watch, i gave it to the service center they kept the watch for around month and then returned and now again i am facing the same issue, i have given the watch at the TITAN WORLD at 100 feet Road IndiraNagar Bangalore, they have checked and saw there is defect in the machine (which has already been replaced once) i am really fed up with the service and they say will will again take 20 days for the replacement, last time also same thing happened. Dont know why titan had compromised on the quality its the experience i have faced. Please look into this and get it resolved as soon as possible. It was the defective piece from starting only twice there had been issue with the machine, chronograph of the watch is also not working and it shows wrong time also gets delayed by hours in a days.

Please look into this and get it replaced or change the machine as soon as possible, its very bad on the name of titan.
I don't want to wait for 20 days again as i am shifting to Dehli in few days. Please get it resolved or i will raise a case in the consumer court for this.

Repair Details:
Watch: (TITAN OCTANE WATCH model no-9343SM01)
TITAN SERVICE CENTER : TITAN WATCH CENTRE, 100 FT ROAD INDIRANAGAR, Bangalore - 560038
service receipt number - 195.

Thanks in advance.

Regards,
Siddharth Singh
Mob-[protected]

On Wed, Aug 22, 2012 at 10:51 PM, siddharth singh <[protected]@gmail.com> wrote:
I hav a very bad experience with TITAN, I think its downgrading day by day, recently i had 2 bad experience with titan watches, one i bought for my mother and the other which i bought for myself.
i bought a TITAN OCTANE WATCH model no-9343SM01, WITHIN 6 months it started giving trouble, it started giving wrong time, i went to the titan service center in bangalore to get it repaired under warrenty, REF id- 812BINH1B129.They kept the watch under observation and then when i called them few days later, they told there is a issue in the machine of the watch, it has been more than 20 days, and still i have not received the watch neither a call from the service center, i was told i will be getting it back latest by 14th AUG '12 . I called the service center on 20th Aug.. then i was told that the parts are out of stock, i am just sending this message to tell u guys to tell you what the customer service u r providing to ur customers, anyways i am waiting to see how it will be resolved.it was my mistake i should hav gone for a Tommy or a Swatch watch, atleast they would hav not lasted only for 6 months.

- Siddharth Singh.

Titan Company Customer Care

from Pune, Maharashtra

Dec 1, 2013

Verified Support

Dear Siddharth Singh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve