[Resolved]  Tnt Couriers — Item missing in Parcel, even I paid custom duty

Address:

Jaipur, Rajasthan

Here I am mentioning the whole communication between me ([protected]@yahoo.co.uk) and TNT Officials

Me 1st July, 2010 :
Sir/ Madam,

Here also adding Dr Paula Andrea Malagon Rozo (Sender, Colombia).
I got parcel on June 29, 2010 from Dr Paula (Colombia), after paying customs duty, directly at the office of TNT Courier, JAIPUR.
That time I found the Packet had broken seal, so I asked the officers of TNT to open the package at the office of TNT Couriers.
So I opened the seal infront of the staff members of TNT.
I received the following things with Invoice cum packing list:
1. Shirt (Printed Fabric sky color)
2. Wallet (brown)
3. The coffee powder
4. Perfume
5. A plastic bag (2"x2") of Black glass holed pcs (that material mostly using for making artificial Jewelry)
6. Also got a small booklet of wristwatch (TOMMY HILFIGER brand name).

But according to the invoice cum packing list, the fifth article not found according to the list.

As per the invoice cum packing list, the fifth article is a wristwatch.

These following things are as per invoice cum packing list:
UNITS SPANISH ENGLISH UNIT VALUE (USD)
1 CAMISA SHIRT 36.35
1 BILLETERA LEATHER WALLET 36.35
1 CAFÉ COFFEE 10.38
1 PERFUME PERFUME 129.80
1 RELOJ WRIST WATCH 259.60
TOTAL VALUE 472.48

After checking the entire packet, I was surprised.
My sender sent me a wristwatch, and here I only got brochure of the watch company, along with all items 1-4. (itemized as in invoice cum packing list).

At that time I informed all senior officers of TNT Courier. And Mr. Prem, Mr Damodar and Mr. Dinesh from TNT are wittness for that incident.
And finally, I said to Mr Dinesh to help and find the missing item (Watch).
We took photos of all items received.
They told me they will try to get the missing item (Watch), and he sent a email regarding this matter to the Delhi Office, because the packet was unseal at New Delhi for custom duty formality, so its quite possible it may left at Delhi's TNT Counter. Reply me urgent.

Me: on 2nd July 2010 to Kavita.[protected]@tnt.com
Dear Kavita ji,
Good day to you!

Any updates for subjected matterial.
Seems that your investigation is too slow. How disgusting & awful ??
Please give me proper feedback, and let me know the updates.

Waiting for prompt action.


Me: on 5th July 2010 to Kavita.[protected]@tnt.com
REMINDER - I

Kavita ji

Any updates, I am surprised on your fast & prompt investigation.
Could you let me know your contact number,.??
TNT Services are poor, irresponsible behaviour of your staff.
Do needful, and give me proper response.


From Dinesh (dinesh.kumar.[protected]@tnt.com) on 5th July 2010
Dear Sir,

We have done the investigation but we did not find where it happened. I would request you pls send us the claim letter for further claim process. We need below ppwks for claim process..

1. Claim Letter
2. Airway bill Copy
3. Invoice Copy


Thanks & Regards


Me: 5th July 2010, to Mr Dinesh,

Dear Dineshji,
Good day to you!

Nice to talk with you, and I hoped that you will do something in my favor,
As per our telephoned talk here i am submitting my claim letter for your kind consideration regarding subject parcel.

Please find herewith attached the following documents:
1. AIRWAY BILL
2. PACKING CUM INVOICE LIST
3. TNT CUSTOM DUTY RECEIPT
4. RECEIPT LETTER AND WITTNESSED BY TNT OFFICIALS OF JAIPUR
5. B/W COPY OF AIRWAY BILL[protected]


MY CLAIM AS MENTIONED BELOW

Missing Article : Men's Wrist Watch (BRAND- TOMMY HILFIGER)
(Spanish name - Reloj, mentioned as last item in packing cum invoice list)
Missing Article Price : USD 259.60
Paid Custom Duty : INR 7910.39
Communication Charges : INR 1000.00
(After missing item, I had talked with sender so many times, as well as I had visited your Jaipur office 3 times and expenses on telephones)
Mentaly Harrashment : INR 10000.00
(It was a gift, and as you know a gift can make mad a person, and money can never fill the space of heartiest gift)

NOTE: Total cost you can calculate at your end, so that I could answer my sender, ASAP.

I hope above things are well in manner and sufficient for your investigation.

Waiting for your prompt response and prompt solution for missing item again.

In positive hope,

Regards



on 8th July 2010, Mr Dinesh (Dinesh.kumar.[protected]@tnt.com) confirmed me "We received your claim letter the same has been filled for claim and given to claim department for further process it will take 15 to 20 days."

on 12th July 2010, Mr Dinesh (Dinesh.kumar.[protected]@tnt.com): As i told you it will take 15 to 20 days. Kindly our claim department will cordinate with you if there is any problem.

on 24th July 2010, Mr Dinesh (Dinesh.kumar.[protected]@tnt.com): We have handed over your claim ppwks to our claim department for further claim process. I would request you pls send your request to Mr. Pradeep Parashar.
pradeep.[protected]@tnt.com

Me: on 24th July, 2010
Mr Pradeep, Could you let me know about the updates for my claim ppwks? As per your colleuge Mr Dinesh, he committed me for 15-20 days procedure to get claim in against of Short Material Received.
Let me know latest updates.


Me: on 28th July, 2010 to Rajesh.kumar.[protected]@tnt.com
Dear Rajesh K Choudhary
Good day to you!

Here I am in the reference of subjected email.

Please do need full, Mr Parashar not replying me on email or cell phone.

I had word with him on 26th July 2010 , Tel:[protected], he confirmed me, that his computer not working. Today after 2 days I am still waiting. So expecting a prompt answer from u.

Today I had word with MR. Damodar (Jaipur Office), he told me that I'LL get my amount after an year, so I don't Think so this in an attitude of TNT staff, pls look into the matter and solve it urgently, my sender is upset due to irresponsibility of TNT. As per the below mails i got confirmation of getting amount in 15 to 20 days so need to work very fast from ur side.

Thanks in advance


From Parashar: 28th July 2010
Dear Sir,
We acknowledge receipt of your claim on the above-mentioned subject.
We are currently carrying out our enquiries with regard to your claim without prejudice and will be in a position to reply in the near future.
We would take this opportunity to remind you that your claim will be dealt within accordance with our Conditions of Carriage, which incorporate the Warsaw / Montreal Conventions
We will try our best to close the case asap. However I am not promising for any fixed timiline but be assure we will look into the case on priority basis.

Assuring you of our best attention at all times.
Warm Regards

Pradeep Parashar
Assistant Manager-Regional Security
Operation Security


Me: 5th Aug 2010, to Parashar
Dear Pradeep ji,

Any updates.....?????

Regards

BHUPENDER SINGH


on 5th Aug, 2010, from Parashar
Dear Sir,

We are working on your case and it will take some more time. You patience is highly solicited in the case. It is not more than 10 days.

Warm Regards

Pradeep Parashar
Assistant Manager-Regional Security
Operation Security



on 13 August 2010, from Parashar,
Dear Sir,

We checked the details of your consignment. As per our record consignment is booked on the sender account. Hence any claim related to this consignment can be handled at origin country only. So pls raise this claim at origin through your shipper.


Warm Regards

Pradeep Parashar


Last email from me to All officials:

on 13th August 2010
Dear Pradeep ji,

Thanks for the intimation after a long time.
I was waiting for the claim amount, I was not waiting for hear that "any claim related to this consignment can be handled at origin country only. So pls raise this claim at origin through your shipper"

How disgusting/ awfuly. !!!
How you doing business? for these words you were investigating from last june 2010. Everyone knows the consignment always books at sender end not at cnee end.
I know always shipper books the consignment and recieved by cnee. I am also doing same business, ok? so do not teach me.
Give me claim, ok?

And after two months you saying it will be claim at origin, than where I have to file for Custom duty, tell me.. It was paid by me at your office. Should I have to claim for that custom duty at origin? Please advise me for custom duty claim....

I am looking forward to your soonest reply!

Best Regards

Bhupender Singh

Here It was whole communication i submitted with proof of few attachments,


Please do needful and let me know how I have to proceed for claim at India, even I paid Custom duty for it, but item not got.


Regards



BHUPENDER SINGH
0091-[protected]
[protected]@yahoo.co.uk


TNT couriers have very bad services, totally fraud, unfaithful, only have means with booking money, do not care the parcel