[Resolved]  Tortilla Roti Maker — TEFLON COATING

SIR,
WE HAVE PURCHASE A TORTILLA ROTI MAKER ON 18/03/2009 BY CASH MEMO NO. 044 AT BANGALORE. THE SALES PERSON HAD COME AND DEMONSTRATED NICELY, WE THOUGHT IT WILL BE USEFUL. IT WAS WORKING WELL. HOWEVER, AFTER A MONTH WE HAVE NOTICED THAT THE TEFLON COATING HAS STARTED PEELING. WE HAVE LODGED A COMPLAINT WITH THE LOCAL OFFICE, FROM APRIL END, SEVERAL TIMES. WHILE SELLING SALES PERSON TOLD THAT IF ANY COMPALINT IN THE MACHINE WE WILL REPLACE WITH A MACHINE WITHIN A YEAR OF PURCHASE. BUT TILL DATE NO RESPONSE FROM THE SALES PEOPLE.KINLDY LOOK INTO THE MATTER AND DO THE NEEDFUL.

REGARDS
RAMANAN.R.V.V.
BANGALORE
[protected]
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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I have bought the roti maker and have been using it for more than a year now from the chennai branch; It is very useful and has made life very easy for me; Whenever I call the technicians, they respond and do come for follow ups; I make chapathis, dosas, bread toast, pav bhaji etc with it ; 2 of my relatives have also purchased it, but I am making maximum use of it compartiively!

When the coating dulls, you are supposed to pour oil and close it for 5 minutes until the oil heats up properly and then scrape it off; the tech guy did it for me once, and it surely helps
worst service in Bangalore, when i bought they have given defective piece, when i called up, they say they will replace, i called 20 times couple of weeks, no one turned up, there numbers are [protected], [protected]

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