[Resolved]  Tortilla Roti Maker — Roti maker not working

Address:Mumbai Suburban, Maharashtra

I purchased Tortilla Roti maker 2 years back and after three months the appliance stoped working. we put complaint with the local service provider and after few requests someone came and changed the heating coil. within 20 days the equipment stopped working and ever since i have been requesting for repairs but nothing happened. thereafter i stopped complaining. recently a month back i felt the need for the roti maker as my mother was not well and again put my complaint with the local service provider here. hehas been promising me that he will come and attend the problem but nothing has happened so far.
now i want to bring this company to books and go for leagal proceedings.
i want somebody to help me to reach cosumer court for the same.
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Aug 13, 2020
Complaint marked as Resolved 
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tortilla roti maker — Delayed service

Two months ago ( In the month of Oct 07last week ) , I had telephonically logged complaint on non working of rotimaker. That time I used live in Gurgaon. Tortilla representstive at Chennai , conveyed me that soon they are opening service in Delhi. My complaint was un attended till Nov. Then I shifted to Bangalore in December 07 and again requested for service with local as well as Chennai . The product is sold with promise of life time warranty( I have signature from company representative).
I do not know what is life time
With desperation I am putting this mail

tortilla roti maker — Product defective

I purchased Tortilla Rotimaker from Big Bazar (Basic Associates Receipt No. 047) on 8 Aug 2009. My complaints are similar to the other customers. First they never come for a demo and the product hardly works for 1 or two months. The roti was not coming out properly and the dough was sticking to the top plate. I took the product for repairs to their office and the repaired it but the problem returned after 20 days. It is high time this product is banned by some appropriate authorities. ADVISE TO OTHER CUSTOMERS - DON'T BUY THIS PRODUCT. IF THE HANDLE BREAKS, IT WILL RESULT IN SERIOUS ELECTRICAL INJURY TO LADIES.

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    Mumbai
    Maharashtra
    India
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