[Resolved]  Total Mall — Valet Parking

I used to be a regular visitor to Total Mall Madivala for the past 2 years, from the time the shop started. Recently, one of the weekends, I visited the shop. I had given my car for vallet parking. When I returned after shopping, I could find some scratches on the bumper. The supervisor at the parking lot mentioned that this happened while they parked and they will reimburse me for the damages. They asked me to submit the bill after getting the car repaired.

I did this and submitted the bill, for which they give me an acknowledgment in the photo copy of the original bill. They have retained the original bill.

They have mentioned then that this will take 3 weeks to process. I did approach them after 3 weeks, but no response. Yesterday was my 5th visit to the shop to get the cheque but they are not giving this. Also, the parking supervisor is not accpeting my calls as well.

While my overall experience in Total Mall has been good, this one experience changed my thoughts. How can you rely on the Mall guys by giving them your valuable car for vallet parking. The drivers are too rash and they don't take care of your car. I have seen this happening with multiple customers.