[Resolved]  Toyota Corolla Altis Vehicle — Vehicle with manufacturing defect

Address:

Ernakulam, Kerala

We purchased a Toyota Corolla Altis vehicle about 2 years ago.Right from the begining there have been 2 NAGGING PROBLEMS which have been continuing till date.

1. A problem with the steering

We identified this problem right from the start o[censored]se of the vehicle. The problem was brought to the notice of Toyota dealer in Kochi, not once but several times. Several times they have taken the car for repair of this roblem, got it sorted out but the same problem crops up after a week. Once we felt that the problem cannot be handled by the mechanics at Toyota dealer, we have contacted TOYOTA’S main office in Bangalore, India and about thrice a special “ENGINEER” was deuputed by Toyota to Cochin to resolve the problem, but with no avail. The problem still persists and it is affecting other parts like tyres, brake pads. We have the Engineers report which reports the problem. Now, when the complaint is being registered both the dealer and your main office at Bangalore simply ignore the complaint. We are at loss whether this is a manufacturing problem of just one car or whether the problem persisi with all TOYOTA COROLLA ALTIS vehicles.

2. A manufacturing problem with the roof of the car due to which there is an irritating rattling sound from the roof. Every time the mechanic takes it for repair he says it has been resolved but the problem from day 1 STILL PERSISITS.

Just nearly two years have gone by, we have already changed the brake pads and we have so much rattling sounds from all over the vehicle. We are thinking of “DISPOSING” the vehicle. We are shattered at the lack of response and are really regret having wasted “HARD EARNED” MONEY”on the vehicle.

We have once again put up the problem with claim for replacement of the faulty vehicle/ reimbursement of cost of vehicle if they are not able to repair the faults but have received no reply from them.

What we are worried is guarantee period of vehicle will get over by Jan’2012 and it certainly looks like the company is trying to stall time

Thanks and regards,
Anjani George
[protected]@gmail.com