[Resolved]  Toyota — NEGLIGENCE and DELAY

Address:

Hyderabad, Andhra Pradesh

I am senior executive handling India operations for a software organization. Time is valuable for me, but it looks very cheap for RADHA KRISHNA Toyota service Staff. They have hardly any regard for the customer's time...Good example is my latest experience with them...

I have been a very loyal customer to RADHA KRISHNA TOYOTA, Hyderabad. after an accident, i submitted my vehicle at the service on Thursday last week (25th August) . They had asked for time as the insurance surveyor (HDFC ERGO) was supposed to estimate the damage. I was told by Mr. Prashant, Service advisor at Sanatnagar Radha Krishna toyota service centre that the surveryor is not turning up in time and that he doesnot have his contact number. After pursuation, i got the surveyor number yesterday from him. When i talked to surveyor, he said, the service centre have not come back to him after he asked them to dismantle the damaged portion of the vehicle. Prashant mentioned that he got it dismantled yesterday morning and when i spoke with Surveyor again, he said that the service guys did not dismantle and he inspected vehicle instead of mine and returned yesterday. He received call today from service centre that it has been dismantled today and asked him to visit. It took almost 5 days for the service centre to open up the damaged portion. On top of it, Mr.Prashant claims, he needs another 6 to 7 days to get the vehicle repaired....

If the service centre cannot service the vehicles quick enough, why do you even take the vehicles for repair. This is not the first time i am experiencing negligence from the staff. I have run out of patience and i am gonna report this all over..

My strong recommendation to the folks, You may like INNOVA or TOyota vehicles, but donot buy at RADHA KRISHNA Toyota showroom atleast...