[Resolved]  Toyota Innova — poor sale

The General Manager-(Marketing)
Toyota Kirloskar Motor pvt ltd
Ramanagar
Bangalore 562106
Sub:- Manufacturing defect noticed in one of Bridgestone Tyres on my Innova car no: KL-42-D-3939, ENGIN NO: 2KD6604805
Dear Sir,

I have purchased one Innova car from your Cochin show room vide their invoice no: vsa/10-11/0687Dt:[protected]
The above car is used exclusively for my family purposes, obviously, therefore, the present running k.m. Of my car Show 4400 km only.
On[protected] I noticed a very minute leakage of air on the edge of one of the rear right side tyres (Bridgestone) of my above car.
Immediately I have reported the matter to your Cochin show room on[protected] and handed over this tyre to them for further inspection and verification on[protected].
On 21-12-10 I was informed by your cochin show room that this very minute leakage is due to either of some foreign particles injected into the Tyre or due to some heavy strike by some heavy meterial on the Tyre .
I deny both the above charges by the Tyre Company (Bridgestone) due to the following
1) If it was caused due to some foreign material injected, the foreign material should have been available on the Tyre.
2) If it was due to some foreign material injected, this should have been on the bottom side of the Tyre and not at the edge of the Tyre.
3) If it was caused by a strike by heavy articles this also should have been happened at the bottom side of the tyre and not at the edge of the Tyre.
4) If it was due to some strike by some heavy metal the wheel cup provide by you would have been damaged beyond repair. How ever not even a scratch can be noticed on this wheel cup which was provide by you at the time of delivery.
The fact that the damage is noticed on the side edge of the Tyre is clearly indicate this is a manufacting defect at the factory itself as other wise it is impossible that a minute leakage happen at the side edge of the rear Tyre.
I, therefore, request you to please take up the case with the higher authorities of Bridgestone Tyre company and arrange for proper inspection and take suitable action including replacement of this Tyre immediately as other wise the image of Innova in general and Toyota in particular would be damaged in general public.
An immediate suitable action and a line of reply would be much appreciated
Thanking you
Yours faithfully

[Rajan Menon]
[protected], [protected], [protected]


CC: The General Manger (Marketing)
Bridgestone India Private Limited
Plot No. 5/4, 5th Floor,
Shalimar Onyx (Mirchandani Park),
Off. Andheri Kurla Road, Sakinaka,
Andheri (East), Mumbai-400 072, India.

TOYOTA — wheel cup scratch

SIR,
I HAD DONE MY INNOVA SERVICE AFTER COMPLETING 35000KM ON 18 OCT 11.(VEHICLE NO- KL 50A 4959) AFTER SERVICE I FOUND SCRATCHES ON ALL THE WHEEL CUPS FROM THE SHOWROOM ITSELF. I BROUGHT THIS MATTER TO SERVICE MANAGER IN THE SAME TIME. THE SERVICING TEAM TRIED TO AVOID ME. AFTER THAT THEY REALISED THAT THE SCRATCHES HAPPEND FROM THEIR ONLY. THEY PROMISED ME THAT THEY SOUGHT OUT THE PROBLEM AND WILL CONTACT US. BUT TILL THE DATE THEY HAVE NOT YET RESPONDED.

BEING A REPUTED COMPANY IN THE WORLD CUSTOMER WILL NEVER EXCEPT SUCH MISTAKES. THE INCIDENT WHICH IS HAPPENED IN AMANA TOYOTA PERINTHALMANA, SHOWS POOR RESPONSIBILITY AND LACK OF KNOWLEDGE OF THE SERVICING TEAM. THIS LACK OF RESPONSIBILITY WILL AFFECT WHOLE TOYOTA COMPANY AND MAY BRING DOWN THE COMPANY REPUTATION. HOPE YOU WILL TAKE ACTION AS EARLY AS POSSIBLE.

YOURS SINCERELY
JOSEPH SEBASTAIN
MOB-[protected]