[Resolved]  Toyota Kirloskar Motors Limited — Customer complaint / Grievance

This is with reference to the Toyota Innova car having registration number DL 4C NE 6719, which was purchased on October 2010 by my company Indicus Netlabs Pvt. Ltd. Unfortunately the stationary car was hit in the rear by a speeding tanker truck 12/09/2009. The passengers, especially a four year old child sitting in the rear on a car seat, escaped unhurt due to the wonderful safety features of the car. The safety aspect was one reason of our purchasing the vehicle.

Subsequently, the vehicle was sent to the Galaxy Service Station at Motinagar, New Delhi for repair purpose and insurance claim on 13/09/2009. The photographs of the damaged vehicle are attached for your reference. I would like to inform you that my experience with the workshop has been very poor and I feel that we have been cheated.

Firstly, the workshop was informed that no welding should be done as it would reduce the safety aspects of the vehicle. I was informed that the workshop as an authorized Toyota service center only replaces the parts and does not do any welding to parts. However, when we got the vehicle we have been informed that welding has been done to certain portions.

We want to get a confirmation from Toyota that does it authorize its workshops to do welding of beams. If so, does this welding compromise the safety aspects of the Innova Car, especially the GOA Body, the high rigidity frame, and the side door impact beams.

Also, if no welding should be done, then why was the welding of the beam done during repair of our car. Why was not the replacement done, and the information shared with the insurance firm so that we could have processed the claim accordingly and if it was beyond repair the same should have been stated to the insurance firm.

Secondly, the workshop informed that it would take between ten to fifteen days for the repair. However, I got my car on the 7/10/2011(almost one month). The repairs delayed for various reasons. Thus for almost a month I have not been able to use the car, while I have been paying the EMI on the loan for the car.

Thirdly, the workshop informed that the car was ready to be delivered, but the delivery will not happen due to delay in processing of the cheque by the insurance firm. However, after five days when we did get the car it was in a poor condition. The spare wheel was missing, certain portion on the sides which were also damaged had not been repaired, the rubber lining on the roof from one side was missing. The car had not been cleaned properly. It clearly shows that a very shoddy job had been done by the workshop and we have been denied adequate compensation due to poor assessment by the workshop.
I believe I have been provided a much inferior and less safe car after I had given it to the Toyota Authorized workshop and I have also been denied adequate compensation from the insurance firm due to the workshop. I request that the car be replaced and I be provided with a more secure and safe car.

Further the delay and the treatment has been impacting my work at office and causing me a lot of inconvenience.
I request you to kindly investigate the matter and resolve this issue ASAP.

Sunil BHatt
Indicus NEtlabs Pvt. Ltd.
[protected]

sir
as mentioned above i have purchased a Toyota liva diesel on 23rd of October 2011 from anand Toyota solan Himachal Pradesh.
On the first service when i visited the showroom on 31st October 2011 i had complaints regarding the reduction in the air pressure. it was 24 psi when checked by the works manager which was suppose to be 32 psi as mentioned in the chart. as directed by the service engineer at the showroom the rims of the vehicle were leaking out air pressure. all he suggested was he will try for the replacement.
At the time of service at 5000 kms on 4th January 2012 when i complained regarding the noise from the front wheels and the air pressure issues the engineer just conveyed that he has already placed the complaint and i will receive i replacement from the company as soon as the stock is received by the showroom.
at the time of paid alignment on 18th Feb at 7000 kms when i visited the showroom the engineer told me that they will maintain the air pressure and check the rims again at the time of alignment the engineer on the machine also told me that the chamber of the wheel is not perfect and out by 27 degrees negative which is not adjustable also the tyres will be worn out at low mileage, also it was told that the air pressure is to be checked after a weeks time.
when i visited the showroom after a week at 10000 kms the engineer again checked the air pressure and told us that the rims are bend and cannot be replaced and no positive response was being received till date.
what the industry says that Toyota's are pioneer's in their service, quality and customer satisfaction which after this incidence i will never trust this brand again. what cheap kind of service and what cheap kind of products does the company uses. it would have been better if i wouldn't have purchased a Toyota liva. i would have gone in for a Suzuki swift because maruti is best in their services and customer satisfaction at maruti is 100%.
now although after waiting for a month's time i have replaced my rims with alloy wheels but i can never trust a brand like Toyota.
if any one in the near future asks me about the perfomence of the car i will make sure that i do-not recommend your brand to any one.



THANKS AND REGARDS

RAMESH SHARMA
SHARMA AUTO CLINIC
PANTHAGHATI
SHIMLA-9
PH:-+[protected]

Sir,

Our grievance already submited to your organisation via email at
[protected]@toyota-kirloskar.co.in, on Sep 27 and Sep 28


but neither dealear point nor your organisation have responded with any frutfull answer . We are really annoyed with such co-ordination failure about such a big concern like toyota.

With regret we would like to highlight few issues regarding your one of the dealers here at Durgapur (West Bengal, India).
M/s.Jayshree Autotrade Pvt Ltd.

We have booked one no of Toyota Innova Car from this point, the payment is also clear.Now since 19th September 2012, we are trying to take possession of our car, but your dealer is insisting us to register the car from their side and only then they would release our Car.

At the time of submitting quotation to the bank, the dealer had given us the quotation only for the ex showroom cost of the car and there was no mention of registration charges, which is already submitted at the bank and they have sanctioned the loan amount accordingly.We do not agree for the same as we need choice number which is not feasible at the dealer point. Sir, we have clarified all these points to your dealer, but they seem to pay least attention to it. Previously also we have taken few cars from other dealers too, but all those were our self registration.

Now while everything is clear and the payment is fully paid then, just at the time of CAR delivery why such harassment to us ?? Why do they insist of registration now, which is futile issue ?When do we get OUR CAR? Who would take the responsibility for the same?

Incase this is the rule of your company to deliver the car only ex-registration from your showroom then :

1. Please give the same in writing.
2. Or Cancel the booking and return us the entire money with pennel intererest.
3. Or We would approach the Consumer Forum.

We are visiting your showroom for the last 10 days, but they seem to stick to their point. We are awaiting a quick response from your end. Incase you fail to give us a written confirmation or deliver the car within next tommorrow, then please return us the entire money with interest at the earliest, lest we would be forced to knock the doors of the Consumer Forum.
Regards
Sudip Saha
E/7, Ispat Pally
Bidhannagar, Durgapur -713212
Ph no : [protected]
[protected]@toyota-kirloskar.co.in
Sep 27 (3 days ago)



to me



Dear Mr.Shah,

We acknowledge with thanks for the receipt of your mail and regret the
inconvenience caused to you.

We tried to contact you several times in the below mentioned nos., but we
have not been able to reach you.

Please be informed, we have raised a complaint regarding your concern and
the complaint number is TCM[protected].

You will receive a call shortly from the respective dealer to appraise
you on the status of your concern.

You can also contact us on below mentioned numbers any day.

Thanks again & Warm regards,
Rohit kumar
*********************************************************
Customer Relations Division
TOYOTA KIRLOSKAR MOTOR PVT. LTD
Tel.No.: - +[protected]
Toll Free No.:[protected]
Fax No.: - +[protected]
email:- [protected]@toyota-kirloskar.co.in
website:- www.toyotabharat.com

Dear Sir,

I would like to inform you that I HARI OM YADAV owner of New yadav tourist i did valuation of my used car from your dealer Grace Toyota .The concern person come at my taxi stand at saket and did valuation of 4 car and offer me the value Rs 3, 22, 000/-and i was agreed for those amount which they offered.They have given me
receipt of that amount.Now i want to purchase some vehicle but they told me that we can not provide the vehicle due to allocation.I am coming in allocation of Galaxy.
The concern is that they are not returning my amount Rs 322000/- I have fleet of more than 175 cars and in 175 i have 45 cars of Toyota.we can not expect such type of misbehavior from your dealership .It is not a professional behavior which we are facing from Grace Toyota.
Please solve this problem as soon as possible so that i can go for further business. I am planning for 20 cars next month.So kindly solve this matter for further business.i am also send the scanned copy of that receipt.
--
With Regards

NEW YADAV TOURIST


HARI OM YADAV

(PROPRIETOR)
[protected]

K-8 Pocket k-Near J block Govt school
saket New Delhi -110017

[protected]

Dear Sir,

I would like to inform you that I HARI OM YADAV owner of New yadav tourist i did valuation of my used car from your dealer Grace Toyota .The concern person come at my taxi stand at saket and did valuation of 4 car and offer me the value Rs 3, 22, 000/-and i was agreed for those amount which they offered.They have given me
receipt of that amount.Now i want to purchase some vehicle but they told me that we can not provide the vehicle due to allocation.I am coming in allocation of Galaxy.
The concern is that they are not returning my amount Rs 322000/- I have fleet of more than 175 cars and in 175 i have 45 cars of Toyota.we can not expect such type of misbehavior from your dealership .It is not a professional behavior which we are facing from Grace Toyota.
Please solve this problem as soon as possible so that i can go for further business. I am planning for 20 cars next month.So kindly solve this matter for further business.i am also send the scanned copy of that receipt.
--
With Regards

NEW YADAV TOURIST


HARI OM YADAV

(PROPRIETOR)
[protected]

K-8 Pocket k-Near J block Govt school
saket New Delhi -110017

[protected]

Paint Peeling Complaint

Ref : Innova 2.5V (E3) package – Purchase Inv.no.[protected] dt. 13.09.13

Package :- X, 8 Seater
Chassis No :- MBJ11JV[protected]
Engine No :- 2KDU342144
Vehicle No :- TN 64 F 0786

Sir !

I purchased the above car on 13.09.2013 from your Madurai agent M/s. Anaamalai’s Toyota but I had taken delivery after two months only because of getting delay in fancy number (TN 64 F 786) from RTO. The car is not much used and sofar it has done only 13746 km.

Recently while I cleaned the car, I found some black dots as paint peeling on some parts of the body. Immediately the next day on 15.09.14, the car was sent thro’ my driver to your agent workshop for the remedy but I was not given proper response. Throughout that day my driver roaming from pillar to post to find out the right person for complaint lodging. In the evening my driver was sent with a blank report that the paint peeling is not manufacturing defect without specify the exact reason. When I contacted the customer care, I was told to wait for two more days.

On 16.09.14, the paint peeling was developed in some parts also which was duly informed to your agent’s customer care by mobile as well as by mail. The next day two staff from your agent office came to my house where the car is parking for inspection afterwards no words from your Madurai agent office.

Further, when the car was sent on 15.09.14 in first instance, thro my driver, I was told that somebody scratched the paint with blade. If so, how the peeling complaint developed in some parts in next day ? Anybody’s damaged their own vehicle by doing such acts? Why your Madurai agent responded in such a way.

Please register my complaint and do needful urgently because I am having freusdous metal agony sir.

Expecting your kind and favouble reply in this regard.


Regards,

S. Sathakathullah
Indian Pipes Syndicate,
Madurai.
Ph.no.[protected].
Email:- [protected]@gmail.com

I had purchased a toyota altis in 2011 from pioneer toyota chandigarh bearing registration no. Ch-01 ah-5558 . The vehicle was runnig fine untill i had a service of the vehicle from radiant toyota, ludhiana on[protected] vide their tax invoice no. Tax[protected]. After taking delivery of the vehicle in the evening, the vehicle had a starting problem, next day also i.E.[protected] the vehicle had a starting problem since i had to go to gurgaon so i had my vehicle checked at mgf toyota gurgaon where a person by the name of manoj attended to my car and he informed me that a pin of ecm has been broken due to the negligence of service people at radiant ludhiana and asked me to take the vehicle back to radiant toyota ludhiana
Finally my ordeal starts now, i took my vehicle to radiant toyota on[protected] where a person by the name of quidinder attented my car and said that the ecm is damaged and it will cost rs. 9000/- to get it repaired from outside but my contention was that since the vehicle starting giving the problem after service so i am not going to bear the expenses and then after i have called the toyota helpline no. [protected] atleast 10 times since[protected] everytime a different person takes my call ( mr.Sanchit, mr.Amar, mr mobin, mr. Ahmad, ) everytime i call up i have to relate whole of the incident and they promise to do the needful but nothing has happened till now.
I was satisfied with the performance of toyota altis that is why i had bought another toyota altis from radiant toyota in 2012 bearing registration no. Pb-10 dd 0060 in the name of m/s nav bharat goods carrier, but the a vehicle is to be judged in terms of after sales service and that is where i am having a bad experience, i hope toyota lives upto its name and reputation and needful will be done

Thanks
Anantdeep singh
[protected] / [protected]

I purchased a Etios Vxi car on 9th Jan2016 from Silver moon Toyota, Kangra_HP with temp no. HP 68, 3241. Promised to give you free insurance along with accessories upto RS. 40, 000/-

The payment was extracted in advance and but I have to get the commitments. The behaviour and the service part is poor. Even MD Mr. Mohan Singh has not bothered to care for the complaint and even their so called helplines no. are mere eye wash. We feel really cheated.
Quality and integrity is A BIG QUESTION MARK as has been shown and promised.
BEWARE OF THIS COMPANY AND THEIR CHEATING TACTICS.

It is really extremely unpleasant experience with TOYOTA TAG.
We will move the court with all the papers and recordings.

I purchased a Etios Vxi car on 9th Jan2016 from Silver moon Toyota, Kangra_HP with temp no. HP 68, 3241. Promised to give you free insurance along with accessories upto RS. 40, 000/-

The payment was extracted in advance and but I have to get the commitments. The behaviour and the service part is poor. Even MD Mr. Mohan Singh has not bothered to care for the complaint and even their so called helplines no. are mere eye wash. We feel really cheated.
Quality and integrity is A BIG QUESTION MARK as has been shown and promised.
BEWARE OF THIS COMPANY AND THEIR CHEATING TACTICS.

It is really extremely unpleasant experience with TOYOTA TAG.
We will move the court with all the papers and recordings.