[Resolved] Transcend — Pathetic Warranty Support
I am facing an issue with Transcend. The company seems to have a very poor attitude towards its customers. I will never again buy any product from Transcend. I also advise everyone else to stay away from their products, as the company's priority list does not include customer service or satisfaction.
Here's my case. My Transcend 2 GB RAM (memory module) failed during August 2010 and I immediately gave it to Accel Frontline (Transcend's customer support partner) for replacement. I was told it would take 25 days to get a replacement and I was shocked. It was not an expensive, outdated or rare product that I was returning. It was a cheap 2 GB memory module which is still in the market, and as I learned later, still in stock at the stores. When the company has the product available for sales, why couldn't it make it available for warranty replacement? What is the point of warranty then?
But I had to accept and leave as I had no choice. 25 days passed, and now almost 50 days are gone. I am stuck with an useless system at home, as you all know RAM is an essential component. Transcend does not seem to know or care.
I don't have the money to buy a new memory module and even if I did, I am unsure if the timings of the new module will match the replacement module if it ever arrives. So thanks to Transcend, my mind is stressed on a daily basis, which I am sure must have affected my mental and physical health. I am stressed because I am helpless, have nobody to complain to (Accel is only a partner company and I can't blame them for anything other than partnering with a *&^%$ company like Transcend).
Anyone who reads this, I beg you to spread the word and advise all of your friends to treat Transcend products like the plague. If you have already bought from the company, cross your fingers and pray on a daily basis that you never have to approach them for warranty replacement, because there seems to be no such thing.
Complaint marked as Resolved Aug 13, 2020
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