Show menu
Close
FAQ FAQ Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Transcend — Pathetic Warranty Support

I am facing an issue with Transcend. The company seems to have a very poor attitude towards its customers. I will never again buy any product from Transcend. I also advise everyone else to stay away from their products, as the company's priority list does not include customer service or satisfaction.

Here's my case. My Transcend 2 GB RAM (memory module) failed during August 2010 and I immediately gave it to Accel Frontline (Transcend's customer support partner) for replacement. I was told it would take 25 days to get a replacement and I was shocked. It was not an expensive, outdated or rare product that I was returning. It was a cheap 2 GB memory module which is still in the market, and as I learned later, still in stock at the stores. When the company has the product available for sales, why couldn't it make it available for warranty replacement? What is the point of warranty then?

But I had to accept and leave as I had no choice. 25 days passed, and now almost 50 days are gone. I am stuck with an useless system at home, as you all know RAM is an essential component. Transcend does not seem to know or care.

I don't have the money to buy a new memory module and even if I did, I am unsure if the timings of the new module will match the replacement module if it ever arrives. So thanks to Transcend, my mind is stressed on a daily basis, which I am sure must have affected my mental and physical health. I am stressed because I am helpless, have nobody to complain to (Accel is only a partner company and I can't blame them for anything other than partnering with a *&^%$ company like Transcend).

Anyone who reads this, I beg you to spread the word and advise all of your friends to treat Transcend products like the plague. If you have already bought from the company, cross your fingers and pray on a daily basis that you never have to approach them for warranty replacement, because there seems to be no such thing.
ADVERTISEMENT
Complaint marked as Resolved Aug 13, 2020
Complaint comments  7 Comments     Updated: ShareTweet

Comments

Dear Sir,
I am facing a similar problem with my recently purchased Trancend 2GB DDR3 RAM. I contacted Accel frontline here in Ahmedabad andthey said min. 45 days of response time or may be more. I too was shocked and still in confusion that shall I surrender my RAM to them or not???? Is there any provision for official response time to the query by customer from Transcened? I wish transcend will resolve my problem and get my RAM replaced within 5 to 7 days.

Transcend gives lifetime warranty ... you will get your damaged product replaced at the end of your life...
Hi
Please let me know.what to do for Transcend product...Same issue
Guys Only One Option consumer-complaint-court.akosha.com/‎
SAY ABSOLUTELY NO TO
TRANCEND PRODUCTS! As far as product is working you are the lucky one... The
day the moment product item goes faulty you are in deep trouble as TRANCENDs
LIFE TIME WARRANTY IS ONLY ON PAPER AND REPEATEDLY SAID AND PROMISED BY SELLER
WHEN SELLING IT YOU But when it comes to actually claiming warranty you will
find absolutely no one for repairing or replacement service. Transcend
will say go to their retailer
or distributer
and vice versa...
SO SAD!

My 32GB Micro SD Card went faulty and I am struggling n
juggling between transcend and its Indian distributors. Below emails thread
says it all...

-------- Original Message --------Subject: Transcend Customer Service Reply Case#[B[protected]TW]From: Transcend Information Customer Service DALE_LEE <[protected]@transcend-info.com>To: [protected]@gmail.com <[protected]@gmail.com>Date:[protected]:11Dear Sir or Madam, First of all, many thanks for your letter. We really want to sloved your problem, but the only way we could provide warranty service is through our local distributors or retailers.We already forward your information to the related department and confirm with supertron again.RMA processure still has to go under distributor's rules and Transcend only can provide replacement service.Please kindly check with them for RMA process inquiry directly, so that we can continue to deal with some of the follow-up maintenance.Sorry and thank you in advance for understanding in this matter.If you have any question, please feel free to let us know.We`ll be eager to service you to the best of our ability.Best Regards, DALE_LEECustomer Service Specialist, Customer Service DepartmentEmail : [protected]@transcend-info.comhttp://www.transcend-info.comConfidentiality Statement: This email and its attachments are intended solely for the intended recipient hereof and may contain legally privileged or other confidential information. Any unauthorized use or disclosure is prohibited. If you have received this email or its attachments in error, please destroy the original and any copies thereof and immediately notify the sender. Besides, this mail may contain customer's personal information protected by Personal Information Protection Act. DO NOT process and use such information beyond the scope of customer service. Thanks.Please select your country - Taiwan ( If your country is not on the list, please select the nearest one. )Product Group - Flash CardsCustomer Name - Sxxx Gupta Transcend P/N -( see how to find P/N ) Email - [protected]@gmail.com Product S/N - Telephone No - Purchase date - Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device - Description of Problems - Its been quite some time that i have been rolling running between manufacturer and distributor partners with time money effort loss.it is hard to accept and believe that how company like "Transcend" has such a poor service system.As a consumer when product goes faulty there has to be proper replacement/repair option in place as promised during product purchase, so that a consumer get sort of satisfaction even if his/her item goes faulty!Also i really expect someone out there who can put himself or herself in consumers shoes and do/act rather than throwing all that standard formatted emails responses...As Indians we are closely bounded through massive societies/communities and in this market every product make or build its brand-name throughword of mouth, so with poor consumer service it will not take no time for any brand to perish!It has to be uttermost factor that consumer issues are looked into at a higher priority all the time, , for that very reason brands like samsung, lg etc has survived over decades without a denting damaging image.So request you to please "DO" rather than say!!! -------- Original Message --------Subject: Transcend Customer Service Reply Case#[B[protected]TW] From: Transcend Information Customer Service DALE_LEETo: [protected]@gmail.com Date:[protected]:15Dear Sir or Madam, First of all, many thanks for your letter.We are deeply sorry for your inconvenience caused.We already forward your information to the related department and local distributor.The repair/ replacement policy might be vary that depends on different distributors or retailers, we suggest you could contact supertron for RMA process inquiry directly.Thank you.If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.Best Regards, DALE_LEECustomer Service Specialist, Customer Service Department Email : [protected]@transcend-info.com _http://www.transcend-info.com _Product Group - Flash CardsCustomer Name - Sxxxx Gupta Transcend P/N -( see how to find P/N ) Email - [protected]@gmail.com Product S/N - Telephone No - Purchase date - Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device - Description of Problems - *Any news or updates??***-------- Original Message -------- Subject: Transcend Customer Service Reply Case#[B[protected]TW] From: Transcend Information Customer Service OLIVIA_CHOUTo: [protected]@gmail.com Date:[protected]:35 Dear Sir or Madam, First of all, many thanks for your letter.We have forward your information to the related dept..They will clarify your case with supertron in pune.If there have any news, they will contact with you directly as soon as possible.Thanks for your understanding in this matter.If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.Best Regards, OLIVIA_CHOUCustomer Service Specialist, Customer Service DepartmentEmail : [protected]@transcend-info.comhttp://www.transcend-info.com _Product Group - Flash CardsCustomer Name - Sxxxxxxx Gupta Transcend P/N -( see how to find P/N ) Email - [protected]@gmail.com Product S/N - Telephone No - Purchase date - Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device - Description of Problems - Below are the 2 different distributor with Name and other details whom i visited.1)*Redington (India) Limited (Pune)* Pune Service Center Address:- http://redingtonservice.com/locations.html?id=P No.201, 202, 203 & 206, Sheetal Plaza, 2nd Floor, Off. F C Road of Model Colony, Next To Hotel Ambassador, Shivajinagar, Pune - 411005 Cont.Person: Mr. Guarang Pawar.Email ID:pawar.[protected]@redington.co.in Contact Number:[protected] to 32 Contact Window : http://redingtonservice.com/contact-us.htmlNote:- They don't accept any transcend memory cards*2) *Supertron Electronics Pvt Ltd.* *(Pune)* Pune Service Center Address:- http://www.supertronindia.com/network.phpWEST - PUNEAddress : Shri Sadgurukrupa BuildingOpp. Eisha Palace Salisbury Park, (Jain Mandir)Pune-411037.Phone :[protected]Mobile : +91 [protected]E-mail : rajendra.[protected]@supertronindia.comContact Person : Mr. Rajendra JagtapNote: They don't accept 32GB transcend memory cards*. -------- Original Message -------- Subject: Transcend Customer Service Reply Case#[B[protected]TW] From: Transcend Information Customer Service OLIVIA_CHOUTo: [protected]@gmail.com Date:[protected]:55 Dear Sir or Madam, First of all, many thanks for your letter.We are sorry for any inconvenience caused you.If the distributors refuse to accept your product, please provide the distributors' name, phone number, address, and contact window.We will clarify the situation in advance.If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.Best Regards, OLIVIA_CHOU Customer Service Specialist, Customer Service Department Email : [protected]@transcend-info.com http://www.transcend-info.com _Product Group - Flash CardsCustomer Name - Sxxxx Gupta Transcend P/N -( see how to find P/N ) Email - [protected]@gmail.com Product S/N - Telephone No - Purchase date - Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device - Description of Problems - As this transcend 32GB memory product was purchased online, so original retailer is out of question for any help because online sale is alwaysdone under manufacturer warranty, , what ever happens to product, , one has to go to manufacturer for any help!!! so as you suggested in email, , i have taken a timeout and visited your nearest Global Partner distributor *"Redington India"* they said they can help as they don't deal with any end customer memory card replacement service which was disappointing indeed! but then i visited your next Global Partner distributor office *"Supertron" *they said they are restricted 16GB cards and don'tentertain 32GB memory cards anymore and refused even after i insisted that i have come from far off to their office. now i feel why i have made this mistake of buying this Transcend memory product!! when sandisk, Kingston etc has service office in this one major Indian city provides same day service on warranty products. My whole day time effort travel expense is wasted!!! its sad that i regret it today but i will definitely review it online and save people come in contact with me from this misery of buying any Transcend product for sure!!!-------- Original Message --------Subject: Transcend Customer Service Reply Case#[B[protected]TW]From: Transcend Information Customer Service OLIVIA_CHOUTo: [protected]@gmail.com Date:[protected]:26 Dear Sir or Madam, First of all, many thanks for your letter.We are deeply sorry that since we do not have any service centers in India at this moment, please kindly take the product with the receipt back to the original retailer and ask for a repair or replacementservice.If you cannot get help from original retailer, please contact with local distributors for getting further help. The contact information is as the attachment for your reference, please kindly checkwith them for RMA process inquiry directly. Thanks for your understanding in advance.If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.Best Regards, OLIVIA_CHOUCustomer Service Specialist, Customer Service DepartmentEmail : [protected]@transcend-info.comhttp://www.transcend-info.com _Product Group - Flash CardsCustomer Name - Sxxxx Gupta Transcend P/N -( see how to find P/N ) Email - [protected]@gmail.com Product S/N - Telephone No - Purchase date - Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device - Description of Problems - I have tried formatting the card with a different card reader on another PC but getting write protect error all the time as displayed on attached screenshot.also i want to know where in PUNE, MAHARASHTRA, INDIA i need to carry in this product for repair or replacement service.please provide me transcend service center address with contact person phone details.Thanks!-------- Original Message --------Subject: Re: [N[protected]TW] TS32GUSDC4 Transcend Technical Support Department has received your message. From: Transcend Information Inc To: [protected]@gmail.com Date:[protected]:31 Dear Customer, First of all, many thanks for your letter. Would you please test your card with another card reader and corresponding adapter on PC to check if the problem relates to the platforms or this card?If the card is detected, please kindly use SD Formatter 4.0 to format your card with card reader again to check the if problem still occurred.SD Formatter 4.0https://www.sdcard.org/downloads/formatter_4/_** Notice: *1. This step will *ERASE ALL of the data*in memory card. 2. *The card reader must support SDHC card.* 3.**If the formatting is*not sucessful, *please also*writedown the message*.If the problem is still not solved, please kindly take the product with receipt to the original retailer and ask for a repair or replacement service. About repair-related issue, please refer the below email address to contact with our service center. Service mail: [protected]@transcend-info.com _ To obtain services from an authorized Transcend partner, please refer to Global Partners nearest in your region.http://in.transcend-info.com/Contact/CuPartner.asp?LangNo=0&Func1No=6... more product FAQ, please refer to the following link:http://tw.transcend-info.com/redirect.asp?exid=1202_If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.Best Regards, WILSON_LIOUApplication Engineer, Tech Support Department 2Email : [protected]@transcend-info.com_http://www.transcend-info.com _Product Group - Flash CardsCustomer Name - Sxxxxx Gupta Transcend P/N -( see how to find P/N )TS32GUSDC4Email - [protected]@gmail.com Product S/N - A390xxxx298Telephone No - 8xxxxxxxxx Purchase date - 2012/11/29 Device Name -CPU Type -Operating System -Firmware Version -Description of Problems - Displays only 31MB and doesn't format!What action did you take to solve this/these problem(s)? (RMA, Reinstall OS or Something else) -Your Request - Please let me how i can get this problem fixed in pune MH india. Thanks!What action did you take to solve this/these problem(s)? (RMA, Reinstall OS or Something else) -Your Request[protected] Original Message --------Subject: Re: [N[protected]TW] TS32GUSDC4 Transcend Technical SupportDepartment has received your message. From: Transcend Information IncTo: [protected]@gmail.com Date:[protected]:31 Dear Customer, First of all, many thanks for your letter. Would you please test your card with another card reader and corresponding adapter on PC to check if the problem relates to the platforms or this card?If the card is detected, please kindly use SD Formatter 4.0 to format your card with card reader again to check the if problem still occurred.SD Formatter 4.0_https://www.sdcard.org/downloads/formatter_4/_ ** Notice: *1. This step will *ERASE ALL of the data*in memory card. 2. *The card reader must support SDHC card.* 3.**If the formatting is*not sucessful, *please also*write down themessage*.If the problem is still not solved, please kindly take the productm with receipt to the original retailer and ask for a repair or replacement service. About repair-related issue, please refer the below email address to contact with our service center. Service mail: [protected]@transcend-info.com _ To obtain services from an authorized Transcend partner, please refer to Global Partners nearest in your region.http://in.transcend-info.com/Contact/CuPartner.asp?LangNo=0&Func1No=6... more product FAQ, please refer to the following link:http://tw.transcend-info.com/redirect.asp?exid=1202_If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.Best Regards, WILSON_LIOUApplication Engineer, Tech Support Department 2 Email : [protected]@transcend-info.comhttp://www.transcend-info.com _Confidentiality Statement: This email and its attachments are intended solely for the intended recipient hereof and may contain legally privileged or other confidential information. Any unauthorized use or disclosure is prohibited. If you have received this email or its attachments in error, please destroy the original and any copies thereof and immediately notify the sender. Besides, this mail may contain customer's personal information protected by PersonalInformation Protection Act. DO NOT process and use such information beyond the scope of customer service. Thanks.Please select your country - India ( If your country is not on the list, please select the nearest one. )Product Group - Flash CardsCustomer Name - Sxxxxx Gupta Transcend P/N -( see how to find P/N )TS32GUSDC4Email - [protected]@gmail.com Product S/N - A390xxxx298Telephone No - 8xxxxxxxxx Purchase date - 2012/11/29Device Name -CPU Type -Operating System -Firmware Version -( Service pack ) Addon Device -Description of Problems - Displays only 31MB and doesn't format!What action did you take to solve this/these problem(s)? (RMA, Reinstall OS or Something else) -Your Request - Please let me how i can get this problem fixed in pune MH india. Thanks!What action did you take to solve this/these problem(s)? (RMA, Reinstall OS or Something else) -Your Request -?? Skype???? Skype ???? Skype ??What action did you take to solve this/these problem(s)? (RMA, Reinstall OS or Something else) -Your Request -What action did you take to solve this/these problem(s)? (RMA, Reinstall OS or Something else) -Your Request -What action did you take to solve this/these problem(s)? (RMA, Reinstall OS or Something else) - Your Request -
ADVERTISEMENT
Pathetic service from Transcend. For a lifetime warranty product, the service center says that it will take 90 days to replace the product. Even if the company has to check the product, ideally it should not take more than a week. Moreover there is system of having a spare parts to help the customers temporarily till replacement of defective parts is done. Only way to teaching this type of companies is to stop buying their products
Thhey told me it would take 4 months for replacement of portable hard disk!
I have the same problem in my transcend 1TB external hard disk. If I connect it with computer it makes mild beep sound inside the hard disk and stops. But the system could not recognize the hard disk. I approached Accel service center at Chennai and they ask for minimum 3 months for replacement warranty. whether we can get the product in 3 months? Is there any possibility to retrieve the lost documents?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

    Contact Information

    Tamil Nadu
    India

    Add Company Information

    ADVERTISEMENT