[Resolved] Travel Guru — Refund | |
Hi, I had made a booking with travel guru for Goa for December 17 to December 19th. There were three rooms booked for the stay with 9 people. The bookoing was done on December 4. On December 8, I placed a request with travelguru to cancel the booking for 2 people. The deadline for cancellation was December 16 after which the entire amount was non-refundable. Until now (December 17), I do not have any response from Travelguru. The kept stating that the hotel did not get back on the request. On calling the Hotel in Goa, I was told that i had to deal with travel guru since i booked through them. I would like to book a complaint against travelguru and claim a refund amount of Rs.3200 (Rs.800 per person for two rooms and two nights) since they failed to take action within the deadline of December 16. The booking ID is TGU[protected]. Thanks, Hemansu Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Travelguru — Refund
Dear AllI am very dissatisfied with the service provided by Travelguru.com company, and ofcourse would never want to refer this company to any of my friends-family & colleagues
I had booked hotel stay of Sunkissed Resort – Goa booking id – TGU[protected] on 28/07/2009
Due to family pressure due to H1N1 crisis(like many others ofcourse), I had to cancel my stay with the same on 12/08/2009.
I had never asked for discount in cancellation and had at once agreed to bear the 1st night charges for my booking as per company policy
The executive had said the refund amount would be INR - 2658/-
total booking amount was INR 5316/-
I was shocked to see a credit of only INR 2000/- in my credit card bill
After months of query calls, it still stands pending.
Is this the simplified trip management your company provides
If I had to go pillar to post for my booking related queries and extra why would I book through agent then ?????
Not to forget the date today is 19/09/2009 which is more than a month.
A similar refund was received in just 3 working days from makemytrip.com
I really repent not booking the hotel through them