[Resolved] Uninor Online Recharge — failed to recharge & charges not yet credited

rodi.anu

from Mumbai, Maharashtra

Address:

Maharashtra

Following are my transaction made on 22 july 2011 through Paytm.com web portal, which in turn uses SBI payment Gateway. I have logged into Paytm.com and try recharging my mobile no. [protected], through their online payment gateway. PayTm.com is an online service provider under the Times group. Their immediate parent is Times of money. Till date i could not able to retrieve my value of transaction, moreover, their telephone no.[protected] is found to be invalid. So it is becoming very difficult to trace them. Please help me.

Your transaction details are:

Order Number : 2842436
Registered User : [protected]
Mobile Operator : Uninor
Mobile Number : [protected]
Recharge Amount : 198.0
Payment Mode : Net Banking (State Bank of India )
Transaction Date: 22-Jul-2011 10:40:03 AM IST

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shweta_phiske

from Pune, Maharashtra

I called to france on 19th may 2012, the actual call rates o[censored]ninor for france is 7 rs/min, but they charged 55Rs/min, so 165 Rs was detected from my account . when i made complaint, they took my complaint & given me complaint No, they said they will solve this problem within 2-3 days & my money will be refund but i got the call from uninor & they told me that they cann't refund money & they can't solve this probelm, it is not possible .
without my any permission they closed the complaint & sent me SMS that problem has been resolved with comments dear customer with you over the phone ..No issue found .. Now customer care no from my mobile will not connect to them, they deactivated my No . So plzzz help me in resolving this problem. And the customer care executives who is taken my complaint speaks very roughly with me.