UniverCell — 2474.50 charged from my Credit Card After 2 weeks

Address:

Bangalore, Karnataka

Hi Managing Director,

This is regarding to the very bad response from the Univercell manager - Sukumar. Univercell supposed to pay me back the additional amount that debited from my Credit Card - Processing Fee charged of 2473.50Rs on 17/07/2012. I went to the Indranagar shop 3 times and all the 3 times i got the response as to call Sukumar.

SUKUMAR TOOK THE ONLY FIRST CALL AND AFTER THAT HE NEVER BOTHERED TO ANSWER ANY OF MY CALLS. ALSO HE DISCONNECT MY CALL AS WELL.

Again i went to the shop and insisted to see him and i stayed back in Univercell showroom to see Sukumar. But the agents from Univercell informed me that you can contact him over the phone but again i insisted to see him. Finally they agreed since the agents left out with no option. I was surprised when i saw him because i saw him outside the showroom talking to his friend when i initially got in the showroom. I was so disappointed because i was waiting in the showroom up to one hour and also his responsibility towards his work.

Initially he said he is waiting for the CHECK SLIP from Univercell head office and i waited for 2 weeks and then he finally said you can come to office and collect the amount as CASH. When i called him on one saturday he said you can collect the amount only on Tuesday, i explained him that it is very difficult to come on Tuesday because my work was under transition and i have daily meeting to attend. But he was admen and confirmed that money can be delivered only on Tuesday. He didnt bothered to do any extra step as a courtesy because i start from my home around 8AM and reach home by around 11PM.

Finally i called him when i completed my transition and he said he already send the CHECK Slip back to Univercell, which it was told to me. He asked me to come on Tuesday because he said it is cash payment. Now he is saying it was CHECK payment and already send back to Univercell Head office.

Whenever i go to Univercell office, they will ask me to contact Sukumar over the phone. But he never answer my call.

I am waiting for last 4months to get my money back.

Yesterday i tried to call him alot of times, which he never picked and also disconnected my call. Last week he messaged me stating that he will call me back. Please find the screenshot of the calls that i made yesterday and the message he sent to me.