[Resolved]  UniverCell Telecommunications — Double swipe down and twice the amount charged


I purchased a samsung j2 (6) worth rs.9700 from univercell showroom (Mps telecom retail private limited) in manjakuppam, cuddalore, tamilnadu - i paid via debit and upon purchase the dealer swiped by card twice as the first time he did not get proper receipt but it was later found out that both the transaction have happened and twice the amount got debited. I immediately approached the dealer and he apologized for the mistake at his end and tried cancelling the last transaction and gave me a receipt for that too. I was told that the amount would get refunded within 24 hours. As it din't happen i approached the store again, they showed me the transaction history of the store and said the last transaction's amount would be credited back from univercell within a week's time. I then wrote to univercell with the below transaction details
Invoice no: tn 0117912 cancelled transaction details: appr code: 031807 txn id:[protected].
I got a reply from [protected]@univercell.in acknowledging the mistake at their end but they did not credit back my amount. So kindly look into this
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Nov 18, 2016
Complaint marked as Resolved 
I've got the Amount credit back. Thanks to Consumercomplaints.in and Univercell
UniverCell Telecommunications customer support has been notified about the posted complaint.
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