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[Resolved]  Universal Sompo — Delay in settling the claim

Dear Concern

My name is Gaurav Sharma .In Dec. 2009, my father bought a brand new Santro car from a dealer of Yamuna Nagar, Haryana along with the Insurance Cover from UNIVERSAL SOMPO. In April 2010,it met with an accident and we applied for insurance claim but its been 10 months now it not get settled.

Initially, car was on my father name and after his demise on March 23,2010 we transferred registration of vehicle on my mother's name Smt. Vipon Sharma
So that we get claim easily and soonly.It was a person of your organization named Mr. Mukesh Kumar (contact no.[protected],email id [protected]@universalsompo.com)
Who was handling the case but every time I just gave fake promises and ruthless statements.Sometime he was not responding to our phone calls and when out of frustration
We said that we are going to consumer court and drag you and your company to court then on same he replied "Kardo case jahan bhi karna hain Hume koi parvah nahin hain" . We already sent him all the necessary documents twice through email and by post but everytime he has excuse of not getting the documents ,he tried to make fool out o[censored]s and giving us lot of inconveniance.Then few days back after millions of calls and lot of verbal communication he forwarded our case to some another person named Mr.Sudhir(contact no.[protected]) but from that very day Mr.Sudhir is not picking our calls and even not responding on it. I dont know whether he gave right number of real person or not.

Listen, people generally take insurance to meet future uncertainties but if common man get such kind of treatment from organization and from its people than tell who is going to trust these unethical insurance company.One thing I like to cascade to high officials of company that dont destroy your company image by doing this wrong acts.For your further knowledge I mentioned other details below:

Vehicle: Santro GLS

Claim No. hcl10000685

Vehicle No. HR02V 6110

I hope that after this email you people get to know about that how your employees are reason of suffering for the customer of your organization.I hope indeed, that definitely you will perform accurate and effective acts to settle our claim and perform necessary measures not to happen again to any other of your dedicated customer.


With Regards

Gaurav Sharma

Contact No. [protected]
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

Universal Sompo — non sending UHID no. card for dependents

i am employee of allahabad bank and member of FAMILY HEALTH PLAN (TPA) LTD RUN BY M/S UNIVERSAL SAMPO and have been alloted UHID No. USGI.[protected],there are three more dependents named below
1.Smt. RAJNI TEWARI
2.Km.RISHIKA TEWARI
3.Km.SONAKSHI TEWARI
UHID card of above members are still awaited.kindly provide UHIDcards for above noted members at an early date.
SIR/MADAM
I need NCB(no claim bonus) certifate from you. so please provide that certificate to my email id as soon as possible.
this company is not working as per policy and rule. has tendency to harass people especially claimants. Delay and claim cutting is their main policy.
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The company has very bad policy and officers of claim behave rude.

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    Universal Sompo
    Customer Care Service
    Customer satisfaction rating
    19%
    Complaints
    73
    Pending
    0
    Resolved
    14
    Universal Sompo Phone
    +91 80 2530 0343
    Universal Sompo Address
    3rd Floor, K V V Samrat, 217/A, 3rd Main Outer Ring Road, Kasturi Nagar, Bangalore, Karnataka, India - 560043
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