[Resolved]  Universal Travels — conditions of bus & travel

Address:

Cuddalore, Tamil Nadu

I traveled from Cuddalore to Ernakulam by bus no PY-02-J 1879 o[censored]niversal travels on[protected] and I had a sleeper bearth B7.

Ticket was booked online.

After boarding the bus I was told that the bus will have to be changed at Coimbatore which was not informed at the time of booking.I could understand from other passengers that none of them were informed about this at the time of booking.

This resulted in a delay of 30 minutes at Coimbatore waiting for the connecting bus which was coming from elsewhere and instead of bearth only seats were available. Moreover, everyone had to be adjusted in the available seats as there were passengers already traveling. This resulted in total confusion and unpleasant situation with shouting etc. Later i understood that Universal travels is doing this everyday.

Further, the condition of the bus was not at all suitable for long distance travel. The bus did not have proper suspension and even in good highway there were severe jerks & vibration inside. Also, the bus was producing lot of noise.

All this after paying the price for luxury travel at Rs. 680.00 from Cuddalore to Ernakulam.