[Resolved]  Universal Travels — Cheating the Customers

Address:

Nagapattinam, Tamil Nadu

I booked a ticket from Ernakulam to Pondicherry via Universal Travels - While booking the ticket it mentioned AC coach adn they charged 650 per head and while boarding they gave a a non ac bus which is not worth for 300 to travel in that bus... and when i call the customer care on[protected] they speak as if they dont know what is happening and asking me to contact the local office, not sure why they have customer care !!

Ticket Details;

Ticket No : UNI142774 Traveller Name : Jacob P K
Route : Ernakulam - Pondichery Seat No. : 11, 12,
Depart Point : Trichur Valid upto : Pondichery
Booking Date : 30-Jun-2010 Journey Date : 03-Jul-2010
Reporting Time : 04:15 PM Depart Time : 04:30 PM
Bus Type : UNIVERSEL A/C-40 Fare : Rs. 1160
Boarding At : Thiruchur (06:45 PM) Identifier : 655788