[Resolved]  Universal Travels, Karaikal — Very Poor Customer Service

Address:

Nagapattinam, Tamil Nadu

To Whomsoever it may Concern

I had booked a bus ticket (Sleeper Berth - Berth nos. B2,B3) from Chennai to Vellankani on the 11th Februray from Universal Travels. It was a 11:25 PM bus from the Koyambedu Bus Termnius. ( Bus Registration Number ending with 9177 )

The bus had a problem with the headlight and it was not functioning at all. How can the managment send such a bus without a headlight for a night journey?? The bus was halted at several places and for some point of time one of the passenger was showing his cell phone light to drive a bus ( what a ridculous situation !! ) When we contacted Mr. Anbarasu @ [protected] who works with the travels he said that it would be like that only and disconnected the call and there was no response from them. When we tried to reach them they were either disconnecting our call or they would not respond to our call. The bus was halted a few kms away from Mayajal and a good smaritian lorry driver came to our rescue and told the bus driver (Mr. Devaraj) to drive behing his lorry. We proceded till Kalpakam and the bus was put to a halt in one of the tea shops over there. This happened at 1:45 am early morning. The driver of the bus could not proceed without the headlight and the bus was halted till early morning 5:45 am. When we again tried to contact the managment there either no answer or they were speaking very callously. This is irresponsibitlity from the side of the mangement. After collecting a fare of 920 rupees for two passengers and staying away without responding is really stupid. How can the management act so irresponsibiliy ??

At 5.45 am the driver of the bus bought a torch light and with the help of another 3 passengers from the bus the bus started to move slowly. A funny thing was there was no cleaner in the bus !!

The bus went till Chidambaram and the driver found that bus was running out of diesel. He had to get permission from the so called irresponsible management and after getting approval after 10 mins that bus proceeded to the diesel pump and the bus collapsed without diesel in the middle of the road. The driver tried pouring diesel and the bus would not start due to the air lock. All the passengers were irritated due to the delay and the situation all of them were put into. All the passengers had to take another alternative mode of transport to reach their final destinations paying money from their pocket. When we tried calling these people in the morning there was no reply at all from them.

Why should we pay for all these?? I would want a full refund of my ticket cost and the cost of my travel from Chidambaram to Vellankanni.

I request all of you to never use this Travels ever in your life !!!!!