Indiatimes — USED T-MOBILE BLACKBERRY SHIPPED INSTEAD OF A NEW ONE AS ADVERTISED

Address:

Delhi

THIS IS JUST SHOCKING HOW YOU PEOPLE ARE FOOLING AND CHEATING PEOPLE !!!!

I JUST CALLED YOU CUSTOMER CARE NUMBER AND WAS TOLD THAT I SHOULD RETURN
THE PHONE AND GIVE THE RECEIPT AND THE ORDER WILL BE CANCELED AND I WILL
GET THE REFUND.

SO I CALL TNT AND I AM TOLD THAT THEY CANT DO THE PICK AND I SHOULD DROP THE
PHONE AT THEIR LOCATION.

SO:

1 - YOU GIVE A SECOND HAND PHONE, CHEAT THE CUSTOMER BY SAYING THAT IT A BRAND NEW ONE

2- THEN THERE IS SUCH WEAK OR NO COMMUNICATION FROM YOUR END

4 - ALL THE TROUBLE I AM GOING THROUGH BECAUSE THIS PHONE IS NOT WORKING AND I CANT BUY A NEW ONE TILL I HAVE MY REFUND

3 - YOU WANT ME TO GO AND DROP THE PHONE BECAUSE I AM STUCK AND HAVE MADE THE PAYMENT

YOU REALLY THINK YOU CAN JUST FOOL PEOPLE LIKE THIS !!!!!!!!!!!!!!!!!!!

I WILL MOVE TO CONSUMER COURT WILL ALL THIS CORRESPONDENCE I HAVE TAKEN PICTURES OF
THE PHONE WHICH CLEARLY SHOWS THAT IT IS A T-MOBILE USED SECOND HAND PHONE !!!


IT IS JUST SO SAD THAT A REPUTABLE COMPANY LIKE TOI WILL RESORT TO SUCH SHAMEFUL MEASURES TO RUN A SCAM OF A BUSINESS

CAN ANYONE TELL ME WHAT THE BLOODY HELL AM I SUPPOSE TO DO NOW !!!!!!!!!!!!!!!!!!!!!!!!!

Y

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in

Subject: FW: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Thu, 30 Sep 2010 10:56:31 +0530

RESEND 2

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Subject: FW: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Wed, 29 Sep 2010 19:07:03 +0530

RESEND 1

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in

Subject: FW: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Wed, 29 Sep 2010 16:46:06 +0530

Dear Mr Yogesh, Vikram and Sudhir,


I am waiting for confirmation from your end that I will get my money back as I do not
want a used and refurbished phone, as this is not what was advertised on your website

http://shopping.indiatimes.com/Mobile-Accessories/Mobile-Phones/BlackBerry-8900-SmartPhone-/-Mobile-Phone/ctl/...⇄

as you can see, it says no where that this is not a brand new phone or that it is used and refurbished
and unlocked from T Mobile.

Sudhir Raj on his telecom with me yesterday has agreed to the same.[protected]

I am facing immense difficulty as this phone is junk, the tracker ball does not work as mentioned
many times before and delay from your end. My work is suffering as I cant use this phone.

You can review the emails sent earlier, which explain the problem in much more detail.

Please confirm the refund of my money asap so I can return this phone.

Waiting to hear from you confirming my REFUND and i will gladly called up TNT and send this back without a seconds delay.

Y

From: y
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
Date: Wed, 29 Sep 2010 11:39:56 +0530

Dear Mr Vikram,

Firstly, if we have to do this right, I should be communicating with one person and not
new person every few hours.

Secondly, the question of REPAIR does not arise ! This phone is a used refurbished unlocked phone
and I do not want it, I do not know how to make it more clear.

Yesterday I got a call from Sudhir Raj[protected] and he communicated that this phone would
be replaced with a brand new one since that is what I thought I was buying when I got this used
phone delivered.

I made it very clear to him that only the original Blackberry, sealed and with hologram, the way it
is sold in the market, imported legally by Redington, with the sticker saying so.

This conversation was last evening and you are already going back on that and talking about
REPAIR !!!

In this case, I do not want this phone and would want my refund back, because I have no trust
left anymore and do not want to be stuck with a used phone.

Kindly let me know how we can proceed.

Thanks

Y

> From: [protected]@indiatimes.co.in
> To: y
> Date: Wed, 29 Sep 2010 10:02:50 +0530
> Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
>
> Dear Mr. Y

> On behalf of Indiatimes Shopping, We would like to sincerely apologize for and regret the negative experience that you have had in your transaction.
>
> We wish to apprise you that TIL as an online website, facilitates a platform to merchants to sell their products with the relationship being direct between merchants and vendors. The money paid towards the product or order is collected on behalf of and goes to the account of the merchant. The TIL shopping website terms and conditions covers all the aspects of purchase, delivery, payment and refund for the awareness of our customers while making a purchase with us.
>
> In spite of the above legal position, as a conscious corporate citizen and being part of the Times of India Group, we have taken note of your concern and we shall do everything within our means to ensure that the same is resolved as per your satisfaction. As a company, please note that customer delight is what we take pride in.
>
> With reference to your mail dated - 28.09.10 for order number[protected], we would like to inform you that we are arranging a reverse pickup of your product to get it replaced/repaired. Please follow the below mentioned steps for reverse pickup.
>
> Steps for replacement:-
>
> Step 1: Defective/Wrong Product should be packed properly with thermocol. Mention your complaint in the format attached, take its Printout and place it inside the package.
>
> Kindly fill up the following label, take its Printout and place it on the parcel.
>
> Order Number
> Sub Order Number
> List of Parcel Contents
> Value of Product
> Customer Address
> Customer Contact Number
>
> Step 2: You need to call to TNT courier for arranging product pick up at below provided numbers and quote the Account Code which is also mentioned below so that your product can be picked up from your door step free of charge:-
>
> For BSNL/MTNL: - [protected],
> For Others: - (STD Code[protected],
> Account Code: - 55959.
>
> Note:- Kindly mention the below mentioned address on the package where product needs to be send.
>
> Merchant Name :- Trendz
> Merchant Address :- Room No 24/25, 2nd FLoor, Ripon Building, ABV Minoi Restaurant, Jamshedji Petit Lane, Balaram Street, Grant Road-East, Mumbai - 400007.
> Contact Number :[protected]
>
> Step 3: The TNT Courier will give you a nine digit invoice # known as AWB Number at the time of Picking of the product. Kindly Call up the customer care on the below mentioned numbers and provide the AWB Number.
>
> Delhi - [protected]
> Gujarat - [protected]
> Mumbai - [protected]
> Karnataka - [protected]
> Andhra Pradesh - [protected]
> Punjab & Chandigarh - [protected]
>
> We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
>
> For convenience please do not delete the interactions while replying.
>
> With Regards
> Vikram - Customer Service
> Indiatimes Shopping
> ________________________________________
> From: Y
> Sent: Tuesday, September 28, 2010 12:18 PM
> To: customerservice; icare
> Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
>
> Dear Mr Yogesh,
>
> I received your email but it does'nt solve my problem im sorry to say.
>
> I am unable to access my sms's or even see missed calls on my phone.
>
> I do not have a spare phone, I just dont know what to do, I am stuck with
> this damn refurbished phone and my work is suffering immensely.
>
> If it is taking so long, then take this phone back and return my money, I
> will get another phone from the market.
>
> I cant wait for 2-3 days or even 2-3 hours, I need immediate action on this.
>
> This phone was purchased on EMI, if there is no quick action, I will call up
> ICICI dispute the charges, send this correspondence, sell this phone for
> whatever price I get and get a new phone.
>
> I am a reasonable man, but no one like to be CHEATED, i will wait for your
> immediate, urgent and swift response on this otherwise I will take this
> step since I cant let my business suffer so take your own sweet time to
> revert.
>
> I hope you will understand my concerns and act accordingly.
>
> Thanks
>
> Y
>
> > From: [protected]@indiatimes.co.in
> > To: y
> > Date: Tue, 28 Sep 2010 11:09:40 +0530
> > Subject: RE: Complaint # 473841; order #[protected] ; blackberry 8900
> >
> >
> >
> > Dear Mr. B,
> >
> > On behalf of Indiatimes Shopping, We would like to sincerely apologize for and regret the negative experience that you have had in your transaction.
> >
> > We wish to apprise you that TIL as an online website, facilitates a platform to merchants to sell their products with the relationship being direct between merchants and vendors. The money paid towards the product or order is collected on behalf of and goes to the account of the merchant. The TIL shopping website terms and conditions covers all the aspects of purchase, delivery, payment and refund for the awareness of our customers while making a purchase with us.
> >
> > In spite of the above legal position, as a conscious corporate citizen and being part of the Times of India Group, we have taken note of your concern and we shall do everything within our means to ensure that the same is resolved as per your satisfaction. As a company, please note that customer delight is what we take pride in.
> >
> > With reference to your mail dated - 26.09.10, for order Number[protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 2-3 working days to resolve the issue.
> >
> > We regret the inconvenience caused to you in this regard and sincerely apologize for the same.
> >
> > We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
> >
> > For convenience please do not delete the interactions while replying.
> >
> > With Regards
> > Yogesh - Customer Service
> > Indiatimes Shopping
> >
> > ________________________________________
> > From: Y
> > Sent: Sunday, September 26, 2010 7:43 PM
> > To: customerservice; icare
> > Subject: Complaint # 473841; order #[protected] ; blackberry 8900
> >
> > Order #[protected] Blackberry 8900
> > Complaint # 473841
> >
> > First I thought that the body was loose and maybe it by chance and got in tough with Trendz and they said
> > that they will send a new back cover to me(read email below). The yesterday the tracker ball stopped moving
> > to I took it to the blackberry shop and was shocked to learn that this phone is SECOND HAND AND NOT NEW!!!!!!!
> >
> > - there was no seal or hologram on the box or the plastic cover in which the mobile comes
> > - the booklet looks old and has fold marks
> > - the box looks old too
> > - the chrome plating where the ear piece jack goes in, is coming off
> > - the phone has T-Mobile screen and T-Mobile printed on the back, which means its one of those unlocked phones which were purchased from T-Mobile US or UK
> > - the software that the phone came with was a very old version
> > - now the tracker ball has stopped working after just 3 days o[censored]se !!!!
> >
> > I am shocked that a reputed site like indiatimes.com, parent company TOI would do such a thing. Sell second hand
> > phones to people purchasing online and fool them. What is the purpose of shopping online, better prices, less hastle
> > and home delivery. NOT TO GET CHEATED !!!!
> >
> > I dont care what is the policy with this phone or whatever. There are 2 options : either you return my money or you
> > give me a brand new sealed phone. I want to open the phone in front you someone from your company so everything
> > is clear this time, otherwise I am just as happy getting my money back and buying the phone elsewhere. AND I DON NOT
> > WANT A T-MOBILE phone. I want a plain blackberry since I am not purchasing it through a service provider like Airtel or
> > Vodaphone, but purchasing it directly in the open market, there should be no LOGO or anything. It should be a brand new
> > Blackberry as advertised on the website.
> >
> > Please take this on top priority as I do not have a phone on me now and I can read my sms's or BBM, which I can only do
> > on the phone and not on the PC.
> >
> > I do not want to get in touch with TREDZ, I want to deal with Indiatimes directly.
> >
> > You can reach me on ***********
> >
> > Once again I need immediate action on this. Until this matter is resolved, my status on Facebook, Twitter and everywhere
> > online will be that INDIATIMES CHEATED ME, DO NOT SHOP FROM THERE !
> >
> > I am sure the person reading this will understand that if you spend Rs 15000 on something and realise that you have been
> > cheated and given a second hand phone with a new cover, you will be furious too. So please treat this as top urgent and
> > resolve my issue as it could happen to you one day.
> >
> > Y______________
> >
> >
> >
> > From: [protected]@indiatimes.co.in
> > To: yogi
> > Date: Sat, 25 Sep 2010 13:32:01 +0530
> > Subject: RE: order #[protected] ; blackberry 8900 - indiatimes
> >
> >
> >
> > Dear Mr. ,
> >
> >
> > We thank you for contacting Indiatimes Shopping.
> >
> >
> > We apologize for the delay in responding to you.
> >
> >
> > With reference to your mail dated - 23.09.10 for order number[protected], we apologize for the inconvenience caused to you. we request you to contact at below mentioned Customer support number of “Trendz”. They Will assist you further.
> >
> >
> >
> > Following are the details of Service Center of your ordered product:-
> >
> >
> >
> > Contact Person :- Mr. Neeraj Jain
> >
> >
> >
> > Customer Support No :[protected]
> >
> >
> >
> > We thank you for your time and patience. We value you as our customer and your satisfaction is o[censored]tmost importance to us.
> >
> >
> >
> > For convenience please do not delete the interactions while replying.
> >
> > With Regards
> > Anup - Customer Service
> > Indiatimes Shopping
> > ________________________________
> > From: Yogi
> > Sent: Thursday, September 23, 2010 1:10 PM
> > To: nrinfo.[protected]@gmail.com; customerservice
> > Subject: order #[protected] ; blackberry 8900 - indiatimes
> >
> > Dear Mr Jain,
> >
> > As per our telecom earlier, kindly note that the Blackberry
> > phone's back lid is very loose and needs to be replaced.
> >
> > Order #[protected]
> > Model : Blackberry 8900 Mobile Phone
> >
> > Kindly advice how can the same be done.
> >
> > Thanks and best regards
> >
> > YB