[Resolved] Kenstar Microwave Oven — AFTER SALE SERVICE | |
I HAVE PURCHASED A KENSTAR MICROWAVE OVEN IN SEP 2008 FOR RS. 16,000. AFTER TWO THREE USES IT STOPPED WORKING. AFTER CONTINUOUS COMPLAINTS FOR THREE MONTHS, ONE MECHANIC CAME REPLACED SOMETHING. IT STARTED MAKING NOISE AND STOPPED AGAIN WITHIN ONE MONTH. TILL NOW NO ONE HAS COME TO CHECK THE PROBLEM EVEN AFTER MANY COMPLAINTS TO THEIR SERVICE CENTRE AT COCHIN, ERNAKULAM, KERALA Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
For oven repair I have reported a complaint on 12/01/2010 and the company's Angamaly representitive taken panel board for cleaning on 14/01/2010 with a promise of returning it in 4 days. Repeated telephone calls no response from them. After 15 days, another rep.came and fitted panel.After that the oven's panel board was o.k. But now they told the capacitor not working. Why these type of bad service a BRANDED company like KENSTAR giving to its customers. The story not yet ended. The rep.taken the capacitor to workshop again with the promise that he will get a new capacitor within 2 days. Today really I got a shock from them. Now they want the oven to be delivered at the workshop by me which is not acceptable to us. What kind of service is this. Now I do not want to repair this one. I will repair it only after a satisfactory reply from KENSTAR. Otherwise I will go to the Consumer court.
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Kenstar Microwave Oven — Useless after sales services
Purchsed m/oven. Now idle because of not responding to complaintfor nonworking of oven. complaint pending with the co. for almost
5 months. Purchased from Next Retail India Ltd. at Kolhapur
(Maharashtra) on 27/02/2008. Eventhough in the warranty period
the product is lying idle. I am repenting and thinking, why I
Purchased the Kenstar product when there were many in the market?
Will this help me. ...Ajit Kolhapure
244/9 Govind Park,
Laxmi-Narayan Nagar
B/H Mukta-sainik vasahat, Kolhapur
Cell : [protected] India