[Resolved] Vodafone Connection — Value Added Service | |
Dear Sir/Madam, I have a complaint against Vodafone to make. My mother has a vodafone lifetime prepaid connection no. [protected]. On 14th Apr 09, my mother got a message from Vodafone that Rs. 45/- has been deducted against a monthly subscription of Caller tune. The catch point out here is my mother never replied to their message/voice calls for subscribing to such services. Hence, on account of this I have following complaints to make: 1. Value Added Service of Caller Tune was activated without taking consent of my mother which Vodafone never accepts. 2. Instead of several reminders they do not deactivate the service. I was told to message - "CAN CT" to 144 to deactivate the service. Each time I message this text, I get a reply - You are not active for this service. This means that the service is not activated for this account but when I call customer care, they tell me that it is very much active. Please help me so that I get out of this situation as it has given me & my mother a lot of trouble. Regards Vipul Karki [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Dear Sir/Madam,
My mobile no. is [protected].I am sorry to inform you that a value added service activated in the said no.I'm trying to disconnect it but I couldn't disconnect it.
I will be very obliged to you if you will take the necessary step to disconnect it.
Thanking you,
yours faithfully
Manik Sona Roy,
Customer.
My mobile no. is [protected].I am sorry to inform you that a value added service activated in the said no.I'm trying to disconnect it but I couldn't disconnect it.
I will be very obliged to you if you will take the necessary step to disconnect it.
Thanking you,
yours faithfully
Manik Sona Roy,
Customer.
Sir/Ma'am,
Without having subscribed to the caller tune service, it has been activated on my phone along with other value added services, that have been the cause of much frustration and irritation. I have tried to deactivate the caller tune service on my phone for the last 5 days, by calling and through sms, and have received messages from 144 saying "You are not active for this service".
It is beyond rationality that I should be persistently charged Rs. 2 everyday for a service that Vodafone claims is not active on my number. I am extremely disappointed at the sheer red-tapeism and slow, dysfunctional working of the Vodafone system.
Please help me remove this unwanted service from my number.
Thanks and Regards,
[protected]
Without having subscribed to the caller tune service, it has been activated on my phone along with other value added services, that have been the cause of much frustration and irritation. I have tried to deactivate the caller tune service on my phone for the last 5 days, by calling and through sms, and have received messages from 144 saying "You are not active for this service".
It is beyond rationality that I should be persistently charged Rs. 2 everyday for a service that Vodafone claims is not active on my number. I am extremely disappointed at the sheer red-tapeism and slow, dysfunctional working of the Vodafone system.
Please help me remove this unwanted service from my number.
Thanks and Regards,
[protected]
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Vodafone — Without consent activating value added service.
Sir,With out my consent vodafone has activated DILSE SERVICE TO MY FONE No.[protected] and deducted Rs.30/- from a/c.Please do the needful action early.