[Resolved]  Videocon / 1. 5 Ton Window A. C. — Faulty compressor

Dated: 15.0709
M/s Videocon

Compaint Cell:

This is to inform you that I had purchased a Videocon 1.5 Ton. A.C. from M/s Bhatia Brothers Civil Lines Roorkee Vide Bill No. 686 Dated 27.5.07 It is a matter of great regret that inspite of my repeated personal requests & visits of my representative to your authorised service centre at Roorkee the complaint has not been rectified as yet.

The complaint of my a/c was lodged on 4.07.09 & the service engineer turned up after a gap of 4 days that too after a lot of pursuance & requests & diagnosed that the compressor needs replacement I requested Mr. Nikhil Verma you are authorized service agent & he assured that it would be done soon but nothing been done as yet.

I took up the matter with your Deharadun office & spoke to Mr. Sudhir Sharma to which he replied that the complaint has been lodged only on 13/07/09 after a gap of nearly 10 days.

It is hard to believe that the after sales service of such a reputed company like Videocon is so poor & the service people have a very careless & casual attitude. However he spoke to Nikhil & has assured me A.C. would be rectified very soon.

It is now after a gap of nearly 18 days I am writing this to you as nothing has be done as yet.

I request you to please look into the matter personally & direct the service center to rectify the defect & set the A.C in working condition. It is also requested that no charges whatsoever should be charged from me.

I shall be much obliged.


Yours Sincerely,
Pankaj Gupta
Munish Bhawan
199, Railway Road
Roorkee
E.mail :- [protected]@yahoo.com