[Resolved]  Videocon 32 Inch LCD — VERY POOR RESPONSE/SERVICE

Address:

Dakshina Kannada, Karnataka

I HAD PURCHASED 34 INCH FLAT TV FROM VIDEOCON UNDER MANO YA NA MANO OFFER IN 2007.AFTER PAYING RS 7000 EXTRA IT WAS MENTIONED THAT I WILL GET 32 INCH PLASMA TV AFTER 2 YEARS 11 MONTHS.(VERY SMALL LETTERS IT WAS MENTIONED THAT TAXES TO BE PAID EXTRA)
wHEN I CONTACTED VIDEOCON THEY SAID PLASMA TV IS FLOP IN FACT 34INCH TV IS ALSO VERY BAD PRODUCT AND I SPENT 5000 ON IT THOUGH SERVICE IS FREE TAXES ARE AORUND RS. 5000.ZI WAS TOLD BY SALES PERSON MR. SYED MUSARI BANGALORE THAT PAY RS. 12500 EXTRA +200 CASH AND THEY WILL SUPPLY 32 INCH FB32 MODEL.AFTER I PAID MONEY IN JAN 2011 AND AFTER EXHAUSTIVE FOLLOW UP I RECEIVED 32 INCH TV ON 12/2/2011 BY FIRST FLIGHT COURRIEE.(SENT BY VIDEOCON ONLY)BUT IT WAS FOUND THAT THE TV IS DAMGED.HENCE THEY SAID THEY WILL REPLACE THE TV SINCE IT WAS TRANSIT DAMAGE.
SO FAR I HAVE BEN FOLLOWING UP AND I HAVE NOT YET GOT REPLACEMNTNO ONE IN VIDEOCON IE BRANCH MANGER MANGALORE UDUPA,SERVICE MANAGER MANGALORE JOOTHISH SALES PERSON SYED MUSARI ARE TAKING ANY RESPONSIBILITY.mANY TIMES SEEING MY PHONE THEY DONOT LIFT THE PHONE.WHEN I CALL FROM SOME OTHER PHONE THEY TELL ME THAT IN NEXT 2 DAYS I WILL RECEIVE TV.S FAR 35 DAYS ARE OVER .
I HAD SENT E MAILTO VENUGOPAL DHOOT AND AS USUAL NO RESPONSE
CAN ANY ONE HELP.
NO ONE SHOULD BUY ANY PRODUCT OF VIDEOCON IN FUTURE

K.S.KOPPALKAR
MANGALORE