[Resolved]  Videocon AC — bad customer service

Dear sir,
This is to bring to your kind notice that I purchased 1.6 ton Videocon A/C split on dt.17/5/07 and it was under 7 years warranty. At the time of purchase I was told that for every 6 months the servicing people will come and attend for the servicing upto the warranty period ends. But unfortunately, after installation only once your people attended for the said servicing and we do not know their contact nos.also for even contacting. When ever I try to contact to the dealer where we purchased, they will never lift their phones. This is the prevailing situation at Vizag for your A/C servicing. Kindly, advise to the concerned immediately for attending the servicing as we are in badly needed. pl see below for my contact no. Awaiting your early favourable reply. MY MOBILE NO.[protected]
regards,

I purchase one ton split A.C. serial no.8009715ID from Bansal Sales Corporation, LUDHIANA-8, Dated.[protected]. After three months there is problem of water leakage in indoor unit .I log my complaint to dealer where i purchase my a.c.on[protected] & register my complaint on Videocon customer care centre on[protected], Complaint No. LUD[protected].But till today nobody attend my complaint. My Mobile No. is[protected]

regard, s

These people are not responding properly to any of the consumer compliants.

I bought my AC from Nandilath G Mart Ernakulam 6 months back and now it is not working properly. The complaint No. is COC[protected]. Since last one week i am calling every day 3 to 4 times and the response is that will send their service engineer today. Till date they have not sent any one to clear the problem.

My mobile no. is [protected]

It’s really sad to hear that this dealer gained so many frustrated/cheated customers. May be – “This Dealer” has got some ties with Manufacturers to procure factory damaged items for fewer prices to there showrooms.

So enquire generally before buying a product with other dealers, friends……Also there are many small dealersagencies all over Kerala who can provide better customer /Product service but with out big offerdiscount & show offs.

DONOT GO BEHIND OFFERS / DISCOUNTS ALWAYZ.

i am krishna from kanchipuram.i purchase my ac from Mr. saravanan dealer of videocon from chennai (mobile number [protected] begin_of_the_skype_highlighting        &...⇄ ) problem is always water arriving from indoor system.so request to clear my problem ..my mobile number [protected]

Am also having bad experence with videocon A/c i given complients 4/5/2011 service person came and collected Rs350/ and told that another team will come & collect the a/c. Till date no responds from the service center and i called many time. But no responds. I dont know wat to do? A/c buyers please think of service and the go for any a/c. Service is the must.

I have purchased A split A/C of Videocon but gas leakage problem persist from the time of installation. I have register a complaint to customer service but a silly answer given by call centre staffs. Here nobody is taken care of customer grivances/problem.
My complaint no is IND[protected] for dt 22/05/2011 but as on date 25/05/2011 nobody have taken up my complaint.I have so many electrical/Electronics equipment of various company but the videocon company service is extremely poor.In future I never suggest anyone to purchase videocon product.