[Resolved] Videocon AC — Poor Service | |||
Hi, This is in reference to thee compliant lodged in regards to complaint No. DEL[protected]. I made a Videocon AC service request on 10the April,2012, for my Videocon window AC 1.5 ton. I received a conformation request sms for engineer on 14the April,2012. Expecting to receive a call for thee service of thee below mentioned AC request , however to my dismay did not receive any call. I called on thee no. received for thee engineer, however was informed by thee engineer theat thee request s not being processed by him and instead provided me a different no. to call. I called on thee no. i.e , provided by thee engineer , i was informed thee service men are on thee way, i waited for thee entire day on thee 14the April, however no one turned up to address my service request. Again on thee 15 the i called thee same no. spoke to engineer and was told thee service men had been busy entire day , however for sure will be coming to my address before 3:00 p.m . After 3:00 p.m i was called back thee no. however was given repeated assurances regarding thee service but no one turned up. I called thee Videocon Service no. [protected], complaining regarding thee same, and was again given thee same assurance. Till date i have not received a call from thee engineer nor from thee Videocon service executive regarding my complaint status. Herein , i am highly dissatisfied withe thee quality of service and complaint handling procedure of thee company. As a customer i would appreciate timely resolution of thee services and would like to feedback thee company regarding thee same. Anticipating speedy action. Regards, Gaurav Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I am working in LTD company we have two window A/cs in a Container, we purchased 1 year 3 months before, 25th May we called for service through the service center number[protected],
They answer me with in twenty four hours they will attend the problem, and gave a complaint number CHE[protected], CHE[protected],
But they attend after one day, and service engineer check the A/c. the problem was in the board and took the board for service, and ask for service charge 350/ A/c, (reason the product exceed the warranty period) and we pay 500 Rs and they inform us within a day we will try to rectify the board or otherwise you want to change by New board.
After that up-to Five days there was no response from they, we call the service engineer, he gave the in-charge persons phone number, and the in-charge respond badly.
Again we call the customer service they promise we within 24 hours we will rectify the problem and gave another complaint number CHE[protected], but up-to 24 hours there was no response again we call the customer care they informed us 24 hours means, 24 working hours,
But we wait up-to 3 days no response from they, then we decide to Quit it and ask them to return the material through the Customer care. Our company was a civil construction company, according to the bad service we our problem not rectified last 10 days.
Now we decide to go for new one from the better manufacturer with ultimate service.
They answer me with in twenty four hours they will attend the problem, and gave a complaint number CHE[protected], CHE[protected],
But they attend after one day, and service engineer check the A/c. the problem was in the board and took the board for service, and ask for service charge 350/ A/c, (reason the product exceed the warranty period) and we pay 500 Rs and they inform us within a day we will try to rectify the board or otherwise you want to change by New board.
After that up-to Five days there was no response from they, we call the service engineer, he gave the in-charge persons phone number, and the in-charge respond badly.
Again we call the customer service they promise we within 24 hours we will rectify the problem and gave another complaint number CHE[protected], but up-to 24 hours there was no response again we call the customer care they informed us 24 hours means, 24 working hours,
But we wait up-to 3 days no response from they, then we decide to Quit it and ask them to return the material through the Customer care. Our company was a civil construction company, according to the bad service we our problem not rectified last 10 days.
Now we decide to go for new one from the better manufacturer with ultimate service.
sir,
I have a vita air 1.5 ton split a/c sir my a/c is not working properly and i have call to service center from the date of 10/6/12 to 28/06/12 daily i make a call to this no..([protected]) but this man is not comming to chack the a/c
so please help me.
NAME- RAVI SANWAL
ADDRES-Sanwal bhawan, Bholanath Garden, Haldwani, Nainital, (Uttrakhand) mob-[protected], [protected]
E.mail- ([protected]@gmail.com)
I have a vita air 1.5 ton split a/c sir my a/c is not working properly and i have call to service center from the date of 10/6/12 to 28/06/12 daily i make a call to this no..([protected]) but this man is not comming to chack the a/c
so please help me.
NAME- RAVI SANWAL
ADDRES-Sanwal bhawan, Bholanath Garden, Haldwani, Nainital, (Uttrakhand) mob-[protected], [protected]
E.mail- ([protected]@gmail.com)
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+91 73 5587 3558
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
I had purched videocon AC Last three month back . i have attended many problems . i told many times in customer care but not responsed.
videocon company very poor customer service please my deep suuggestion please dont buy any videocon product
my contact no [protected]