[Resolved]  Videocon Air Conditioner — Faulty model and pathetic service

Address:

Maharashtra

I am Dr Karan Thakkar. I have purchased a Videocon A/C from Kohinoor Televideo Pvt Ltd at Lamington road, Mumbai on the 29/10/11.

After a couple of months o[censored]sing it, I noticed that after about 1-2 hours o[censored]se, there is condensation of water droplets on the air fins and surrounding area of the A/C. This water then slowly starts to drip on the table below. It has happened many times that the water droplets fell on my mobile and laptop.

I called the help line who very promptly sent the engineer. He said that there was less gas which resulted in the 'sweating', and so he filled the gas. Even after this the problem continued. After that he was sent two-three times more and every time he would open up the A/c and clean the filters and do something to the outlet pipes and say that the problem will be solved but the problem persisted. All the time the engineer insisted that nothing was wrong with the A/C even after I showed him the numerous water droplets condensed on the air outlet on the fins and water falling on the table below.

And then I noticed one more problem: If I have set the temperature to say for example 22, then automatically the display after a few seconds would show 24 or some times even 27. I told this to the engineer who was not ready to believe me so I shot a video and showed it to him. Even then he said that the display was changing from the set temperature as it was showing the room temperature. But I checked that this feature was not available in my A/C model but he would not believe me.

Finally, tired of the engineer I called the agency from where he came and asked them to send some else instead but to no avail. What they finally said was that they would be changing the water collection tray. I waited for two weeks but no call from them. Finally after repeated calls, he finally changed the tray but broke one attachment in the process. He fixed it with some glue and was trying to replace the same broken part but I objected. He didn't do anything for the fluctuating display. Then the engineer who had come with him today told him that there was problem with the display indeed and that they require to change the 'PC' attached to the display.

The same problem has recurred even after changing the tray and water droplets continue to appear as before and fall on the table and things kept on it.

I am fed up of this poor service and the poor quality of this brand new A/C.

I demand a replacement instead of this A/C as I have been facing problems right since the time I have bought it and the engineers have only wasted my time ant the problem still remains and even some new problems have been created.

I even sent a mail to them. I got a prompt reply from Harmeet Singh, Customer Service Dept., Videocon Industries Ltd.. saying that they would look into my problem and solve it at the earliest.
But almost a week has passed since the mail and I have not received any communication from any one from videocon.