[Resolved]  Videocon Appliances Ltd — Repair of Refrigerator

Address:

Chhattisgarh

To,
VIDEOCON APPLIANCES LTD.
CENTRAL SERVICE OPERATIONS
15 Th K.M.STONE ,
AURANGABAD-PAITHAN ROAD,
VILLAGE CHITEGAON,
DIST. AURANGABAD.( Maharashtra )
Subject :- Problem with Videocon Refrigerator D-452 MF –E [protected].

Dear Sir/Madame ,
I , DrV.K.Moda , purchased the above said Refrigerator on cash payment of
Rs.21,324.45 + VAT TAX @ 12.5 % from Jyoti Agencies ,Katghora ,Korba
On 03.11.2007.
Refrigerator stopped working on 30th. July 2012 .
On 1st. of August , I reported to Local dealer M/s Star service centre shop no.C 6, Press Complex Korba . Next day one service Engineer visited my house and informed that Compressor was not working .
On 6th.August 2012 , I visited service centre and was informed that Compressor is not available .
On 6th. August 2012 , I informed on call centre No.[protected] & No. RAI[protected] was allotted .& advised that Service Engineer Raj Kumar Mob.No. [protected] will visit very soon.
On 17th. August , I received a message stating that call has been cancelled . Is your product repaired ? Please reply Y/N to [protected].
I replied that product is not repaired & in response I received a message on 19th. August stating that complaint reopened .
On my repeated inquiry ,M/s Star service centre Korba , advised me to contact Raipur (C.G.). There was no response from Raipur & on their advice I contacted
Mr. Avinash at Bilaspur (C.G.) on Mob.No. [protected] . For the last 15 days I am in constant touch with Mr. Avinash with no result till date.
On repeated inquiry to service engineer , local dealer , call centre , no response till date .
I never expected to face this type of problem with a company of international repute Like VIDEOCON .
I hope you will look after the matter at the earliest to avoid further mental harassment & Financial losses to me .
Thanks .

Yours Sincerely Date :- 10.09.2012.

Dr.V.K.MODA.
POWER HOUSE RAOD ,
KORBA (C.G.).
Email ID : [protected]@rediffmail.com
Copy :- Jyoti Agencies , Katghora , Korba .( C.G.)