[Resolved] Videocon D2H — BALANCE DEDUCTION | |||
Dear Sir / Madam, Ref : Customer ID 38778196 Hi, I am the old customer of Videocon D2H. My custome id is 38778196. My d2h Account number is 3853315. In March i have the problem with my sd set top box e.g. channel mismatch. So i called customer care on 3rd April. They send Engineer at my home On 4th April. After testing the box He said the set top box is faulty and suggest me to convert it to hd.Then he gives me information about GLK scheme. Also I was informed that Platinum HD pack will be free for initial six months and product exchange would be installed free of cost by the company. Then Engineer ask me to recharge the account with around 2700/- Rs. approx. because of that time i had my previous account balance is around Rs. 350/- approx. Then I recharged my account online through credit card and net banking. For Rs. 2300/-. 04/04/2013 1500/-. 04/04/2013 800/-. Then Engineer told me that the hd box will be installed tomorrow. e.g. on 5th April. So i called him then he told that previous balance is not added so please recharge again for Rs. 400/-. then I recharge my account online through net banking on 05/04/2013 for Rs. 400/-. Then i get the call from pune videocon d2h officer to recharge again for Rs. 180/-. Then I recharged my account on 06/04/2013 for Rs. 300/-. On 6th April my box gets activated but not hd channels. so i called customer care and after two days my platinum hd pack was activated. But i saw in d2h portal that my old product also activated so i call the customer care again again to close my previous product because my balance deducted for two products. After long follow-up my previous product was get deactivated. Why my balance deducted for two products is this my problem????????????? Then Engineer told me that Rs. 1000/-. of old sd box added to my account but i saw in portal that is not credited to account. That time My account Balance is around 3700/-. and due date show 26th december(november). Then after long follow-ups my previous products Rs. 1000/- added to my account and then i check my account balance it shows around Rs. 4000/- and due date is 14th february. Now When i check today e.g. 05/05/2013 balance show Rs. 1101.70. Why ??? Where goes my account balance ??? where goes the six month free scheme???? whats about your engineers GLK scheme????? Where goes the due date that i saw in your portal?????? I called to customer care in this regard but i did not get satisfied with their answers. "They told me Rs. 300/- deducted for installation charges, I am recharged short for hd replace scheme". I also told cutomer care executive to send me account statement to my email id. But they told to contact through mail to customer care about this problem. But i am recharged as per d2h guidelines also i received call from pune office for Rs. 180/-. and i recharged Rs. 300/-. So what happen with my account balance?????????? There is no facilities in d2h portal for account statement. How can i saw where is my money goes??? How can i tally my account balance. why d2h not providing account statement like tata sky?????? My problem is: 1. I have recharged my accout as engineer and d2h office told. When I check my account balance before last 15 days it was around 3700 to 3800 Rs. Where it goes.???????????? 2. I was informed by your engineer that he gives me GLK scheme. Six month platinum HD pack free. There is no installation charges for it.Where it goes.???????????? 3. I need my deducted amount back as It is your mistake that two procucts activated. I saw my account balance is arount 4000/-. in your portal and that is not possible to such a big amount aournd Rs. 3000/- get deducted within one month. No a/c statement provided. I was informed that six month platinum HD pack free with GLK scheme and no installation charges. as he just change the set top box not changed and allign the dish antenna. and also i am old customer. I’m very much frustrated about my account balance and due date by the services provided by the well-known company called VIDEOCON. My customer id is 38778196. Please look into this matter. Thanks Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I am using videocon d2h. My Customer ID is[protected]
I had 700 ruppes balance in my account.
I relocated, so i had asked videocon d2h for relocation setup. Their engineer had done setup.
They have only done relocation setup, nothing else.
Relocation charge is 250/- Rs.
Company deducted 450/- Rs. from my account balance. (And not informed me or any notification by sms)
suddenly on 12 Oct, 2013, my service/broadcast was stopped. I did not know what was the problem, even i didn't received any SMS normally they sent when balance is low/before some days of expiration.
I did call to their call center on 13 october, 2013 at 11 AM, and registered complaint - complaint no[protected]. Executive asked me complaint gets resolved in next 24 hours. Also i did receive SMS for that.
till 14 October, 2013 at 10 pm, complaint had not been solved, nor any communication from them. So i did call again to call center, and asked to at least active my account, so i could see Broadcast; but their executive said, i cannot do that, if you want i can recharge of 50/- Rs. (for 3 days); which will be deducted from my next recharge. i said, i don't want to pay extra more. And asked to transfer call to their senior executive. Senior executive was not available, so he told me that, their executive will give callback to me.
till 15 October 3 pm, complaint had not been resolved, nor i got any callback. Again i did call to call center, now their executive registered new complaint, complaint no[protected], and ensured me that it will be solved in next 24 hours.
it has not been resolved till 16 October, 10 PM. Again i did call to call center. Executive asked me to hold on till he checks details, i will ask him to give callback when he did check details. But he never callback to me.
Everytime i had to tell whole story to executive who picks up the call, they does check all the details (after put me on hold for few minutes, not on toll free number).
till yet problem is not resolved, and my broadcast/service is stopped .
I had 700 ruppes balance in my account.
I relocated, so i had asked videocon d2h for relocation setup. Their engineer had done setup.
They have only done relocation setup, nothing else.
Relocation charge is 250/- Rs.
Company deducted 450/- Rs. from my account balance. (And not informed me or any notification by sms)
suddenly on 12 Oct, 2013, my service/broadcast was stopped. I did not know what was the problem, even i didn't received any SMS normally they sent when balance is low/before some days of expiration.
I did call to their call center on 13 october, 2013 at 11 AM, and registered complaint - complaint no[protected]. Executive asked me complaint gets resolved in next 24 hours. Also i did receive SMS for that.
till 14 October, 2013 at 10 pm, complaint had not been solved, nor any communication from them. So i did call again to call center, and asked to at least active my account, so i could see Broadcast; but their executive said, i cannot do that, if you want i can recharge of 50/- Rs. (for 3 days); which will be deducted from my next recharge. i said, i don't want to pay extra more. And asked to transfer call to their senior executive. Senior executive was not available, so he told me that, their executive will give callback to me.
till 15 October 3 pm, complaint had not been resolved, nor i got any callback. Again i did call to call center, now their executive registered new complaint, complaint no[protected], and ensured me that it will be solved in next 24 hours.
it has not been resolved till 16 October, 10 PM. Again i did call to call center. Executive asked me to hold on till he checks details, i will ask him to give callback when he did check details. But he never callback to me.
Everytime i had to tell whole story to executive who picks up the call, they does check all the details (after put me on hold for few minutes, not on toll free number).
till yet problem is not resolved, and my broadcast/service is stopped .
I am using videocon d2h. My Customer ID is[protected]
I had 700 ruppes balance in my account.
I relocated, so i had asked videocon d2h for relocation setup. Their engineer had done setup.
They have only done relocation setup, nothing else.
Relocation charge is 250/- Rs.
Company deducted 450/- Rs. from my account balance. (And not informed me or any notification by sms)
suddenly on 12 Oct, 2013, my service/broadcast was stopped. I did not know what was the problem, even i didn't received any SMS normally they sent when balance is low/before some days of expiration.
I did call to their call center on 13 october, 2013 at 11 AM, and registered complaint - complaint no[protected]. Executive asked me complaint gets resolved in next 24 hours. Also i did receive SMS for that.
till 14 October, 2013 at 10 pm, complaint had not been solved, nor any communication from them. So i did call again to call center, and asked to at least active my account, so i could see Broadcast; but their executive said, i cannot do that, if you want i can recharge of 50/- Rs. (for 3 days); which will be deducted from my next recharge. i said, i don't want to pay extra more. And asked to transfer call to their senior executive. Senior executive was not available, so he told me that, their executive will give callback to me.
till 15 October 3 pm, complaint had not been resolved, nor i got any callback. Again i did call to call center, now their executive registered new complaint, complaint no[protected], and ensured me that it will be solved in next 24 hours.
it has not been resolved till 16 October, 10 PM. Again i did call to call center. Executive asked me to hold on till he checks details, i will ask him to give callback when he did check details. But he never callback to me.
Everytime i had to tell whole story to executive who picks up the call, they does check all the details (after put me on hold for few minutes, not on toll free number).
till yet problem is not resolved, and my broadcast/service is stopped .
I had 700 ruppes balance in my account.
I relocated, so i had asked videocon d2h for relocation setup. Their engineer had done setup.
They have only done relocation setup, nothing else.
Relocation charge is 250/- Rs.
Company deducted 450/- Rs. from my account balance. (And not informed me or any notification by sms)
suddenly on 12 Oct, 2013, my service/broadcast was stopped. I did not know what was the problem, even i didn't received any SMS normally they sent when balance is low/before some days of expiration.
I did call to their call center on 13 october, 2013 at 11 AM, and registered complaint - complaint no[protected]. Executive asked me complaint gets resolved in next 24 hours. Also i did receive SMS for that.
till 14 October, 2013 at 10 pm, complaint had not been solved, nor any communication from them. So i did call again to call center, and asked to at least active my account, so i could see Broadcast; but their executive said, i cannot do that, if you want i can recharge of 50/- Rs. (for 3 days); which will be deducted from my next recharge. i said, i don't want to pay extra more. And asked to transfer call to their senior executive. Senior executive was not available, so he told me that, their executive will give callback to me.
till 15 October 3 pm, complaint had not been resolved, nor i got any callback. Again i did call to call center, now their executive registered new complaint, complaint no[protected], and ensured me that it will be solved in next 24 hours.
it has not been resolved till 16 October, 10 PM. Again i did call to call center. Executive asked me to hold on till he checks details, i will ask him to give callback when he did check details. But he never callback to me.
Everytime i had to tell whole story to executive who picks up the call, they does check all the details (after put me on hold for few minutes, not on toll free number).
till yet problem is not resolved, and my broadcast/service is stopped .
Dear sir,
My ID 27103235 Sonu Katesariya and I have recharge 230 as on 10.12.2014 and my set of box replace and i have pay to your engineer 630 Rupees and my Balance Deduction 20.12.2014 and i have note compliant your customer care and provide compliant no[protected] and it is not to work so please my balance provide to my account
Thanks
Sonu Katesariya
My ID 27103235 Sonu Katesariya and I have recharge 230 as on 10.12.2014 and my set of box replace and i have pay to your engineer 630 Rupees and my Balance Deduction 20.12.2014 and i have note compliant your customer care and provide compliant no[protected] and it is not to work so please my balance provide to my account
Thanks
Sonu Katesariya
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Videocond2h — dish activation
My Videcond2h is not activate from two days.and coustmercare phone no.is not working.Name : Chandan Kumar
Coustmer ID : 14122466
Address : G-144, Ram Colony, Chattarpur, Mehrauli New delhi
Mob ; [protected]