[Resolved]  Videocon D2H — Excellent Service

Hi,

I had bought a Videocon Dvd D2h on the 9th of march 2010,
1. was promised a installation on the same day by the dealer by evening. The technician called up in the evening and said would not be coming that day will come next day.
2. The dvd player that i purchased was defective from the time i purchased it, when told the dealer was informed the technician would take care of it and would get a complete replacement from company. The dvd tray was not coming out as it was slantly fitted.
3. The Technician came on 10th March 2010, installed the D2h and when told about the dvd tray said a complaint has been registered and the technician would come the next day. Waited till sunday morning.
4. Called customer care number on 14th March 2010 and it seemed that there was no complaint registered, the executive taught me that since i am a customer in Mumbai and as the call got connected to Pune, i need to call them and tell them that i am facing a inconvenience. Curiously i asked him then what about the complaint registered by the technician who came to install it on 10th March says the person is not directly from Videocon and that is a outsourced department.
5. Registered a complaint as per complaint No. 11978962 as per Work order no 691929 was promised that the technician would be coming that day itself but the date that came up was 03.16.10.
6. Technician came on 03.14.10 saw it when asked about replacing the DVD player says we do not replace it we will have the issue rectified. Then he opened up the player and said he might have to take the dvd player along with him asked him if he could give anything in writing says is not possible. Then said will have the dvd tray replaced but for that i need to call back the next day on 03.15.10. When asked to give in writing that he opened th DVD player and had some wires removed and then plugged in says we cannot give in writing and i have a 1 or 2 year on site warranty.
7. The next day 03.15.10, i called up on the number provided was informed that the technician would be coming by 1.00 pm in the afternoon. After 2.00 pm the number was not reachable.

Thanks for all the help you provided within a week i bought your product, i would like you to please do me one more favor. Can you please take this product back and refund the amount because we people in India are not used to such High quality service.

Thank you.
Regin Dhasan
Customer ID : 5714157

Videocon D2h Correct hai.