[Resolved]  Videocon D2H — repairing problem

To,
The Chairmen / Managing Director Date: 13-Oct-08
Videocon Industries Ltd.
14 Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad - 431 105 (India)


CC : Mr. S.N. Dubey( Service Incharge, Lucknow )
CC : Mr. R. Mishra(Service Incharge, Lucknow )
CC. : Service Manager(Videocon Industries Ltd., Aurangabad)
CC. : Mr Lokender Singh( Quality Customer Care)

Subject : Lot of problem in TV repairing.

Dear Sir,
My name is abhishesh srivastava . I am from Lucknow. I was Bought a Videocon 29” CTV ( Model no. 7642QST ) in Feb 2006 from Sadana Electronics, Gomti Nagar, Lucknow. My TV was running good. But from 20 Aug 2008, my TV was dead. I called up to Quality Customer Care, C-46, Nirala Nagar, Lucknow for this . A smart engineer is visited to my place on[protected] and checked the tv . After spending 45 Minutes he said that the EHT of the TV is making the problem. If you replace it, it will cost approx Rs. 1800.00. and it will take 2-3 days and set is ready in your place. I said ok.
Now My journey of problem is starts :

29-Aug :I received a call from service center and they said that your TV is not repair at your place, this is only repair at service center so please send the TV to the service center. I said that you collect the TV from my place. They reply it will cost Rs. 250. I said Ok.
30-Aug :They take the TV from my place and said it will take 2-3 days. My Job No. is QCH 3001
04-Sept. :I was made a call to service center . A lady from reception received a call and confirmed the job no. and reply that your TV not ready right now and it will take 3-4 days more.
08-Sept. : I visited to service center. They said our engineer( who is looking this job) is on the leave and all the papers are lying with them so they can not say anything.
11-Sept : I again visited to service center . They said that we are confused that your TV is under warranty or not, that’s why it take so many days. I was told them when ur engineer was visited to my place . I was confirmed that time. So there is no option for confusion. They reply OK sir, give me some more days.
13-Sept. : I called the service center and reply is TV is not ready . Then I call to Mr. Lokender Singh ( I think he is the owner of the service center) and tell all the problem . They said I will call u after 10 minutes. But he don’t reply till Date.
17-Sept : I again made a visit there. Mr Rupesh ( Most senior service engineer) is meet me a said that company is send the wrong part and this is the exact reason for delay. They ordered the part again and delivered the part to service center with in 1 day.
22-Sept : Mr Rupesh said that there is too much load in the service center that’s why he is entertaining the my Job and he assuring me that he will delivered/ready the TV by 27-Sept.
27-Sept : I called to Mr Rupesh, he said that he is suffering from fever and on the leave from last 2 days so he cant say anything. I called the service center and lady said that the TV is not ready right now and it will take 3-4 days more.
29-Sept : I called to service center and I got same reply( It will take 2-3 days more).
29- Sept : I Visited to TAKECARE. They took some interest and contact the service center. After 10 Minutes they said the if the part is not available, then they replace the whole kit by 1-Oct .
04-Oct : I called to Mr. S.N. Dubey, I told full story to them. He made a phone conferencing with Mr. Lokender Singh. Finally Mr. Lokender Singh is said that they are unable to find the problem so whole kit will be changed. Mr. Dubey said please remind me on 06-Oct .
06-Oct : I called to the service center and reply is NOT READY. Please contact to Mr. Virender Verma([protected]). I called to Mr. Virender he said the Part is not available in the company. So he will not do any thing. Then I called to Mr. S.N. Dubey and remind them and he said ur TV is ready latest by 7 or 8 Oct and delverd to ur place.
13-Oct : I visited to takcare branch. Mr. Pandey Meet me and said plz give me 2 more days.


I was contacted 3 to 4 time in your Customer care and they give my ID no.
The ID No. which is given by Customer care is .

1. 5Q[protected]
2. 5Q[protected] - [protected]
3. 5Q[protected] - [protected]
4. 13739 - VALUE+ - [protected]


This is the whole story and the way of working of a Service center of a Esteemed Company like VIDEOCON. I am very much disappointed for VIDEOCON services.

Please reply in written asap.

Thanks

Abhishesh Srivastava
[protected].
[protected]@rediffmail.com