Videocon D2H — Damaged/Wrong Product Delivered

Address:

Gurgaon, Haryana

My complaint is regarding the videocon refrigerator which was purchased on 4th Feb. Once we opened the box, we found that our refrigerator is damaged and it wasnt cooling at all. We lodged the complaint. Engineer came to repair but of no avail. The refrigerator was damaged completly. Engineer also found that it was damaged completly and need replacement. From videocon service center, we got an confirmation of replacement within one week. But till today there was no replacement. we kept following up the service centers and the dealer from whom we purchased and they kept making false commitments. Today, we got a replacement but the wrong model was delivered to us . When we try contacting service centers and dealers, they didnt respond. It becomes clear from my complaint that how irresponsible company like VIDEOCON is. I am filing the complaint here so that i can get a replacement/ my money back since i am no longer interested in buying any product from VIDEOCON. I also recommend people in this forum and do ask your relatives and friends not to purchase VIDEOCON in your lifetime. Its a fraud company and have no sense of responsibility. The complaint no that we filed in videocon is GUR[protected]