[Resolved]  Videocon D2H — DTH Card not Working

Address:

North East Delhi, Delhi

We have a Videocon DTH (Customer number[protected] and it stopped working all of a sudden. We had called Videocon Support at[protected] and reported the issue. The issue is that the DTH card inserted behind the Videocon DTH TV is not getting Satellite signal. This is an issue with the Card of the DTH provider (Videocon). We were being told that Engineer will come and will fix it but we have to beer the charges which will be Rs 750 (Visit Charges) + the charges for the Card or any thing else if they need to replace.

I have a Tata Sky connection also and we have never faced such issue. What Videocon is stating is absolutely absurd. If they are the service provider and the equipment they have installed to provide service should be fixed by the provider. We are ok with paying the charges of the Card if that is faulty but why the Visiting charges. The question is not of Rs 750, it is about unfair trade practices.

Videocon Sucks big Time.