Videocon D2H — poor customer service

Address:

Hooghly, West Bengal

I, Kailash Chand Gupta (wrongly mentioned in cash memo as Kailash chand dutta) has booked a videocon VAL 254BH - REF / 250, black haire line refrigerator from Great Eastern Appliances Pvt. Ltd. at their showroom at ( 2, G.T. Road, kheya Ghat, Uttarpara, dist- hoohgly- 712258) vide tax cash memo no. UP/CM/04723/11-12 ,dated 29th october for rupees 12,600 and the delivery was promised on 1st November. On 1st November I repeatedly requested the person concerned to deliver the refrigerator on my given address , but there was no response. In late hours they informed that refrigerator will be delivered within 1 or 2 days. On 3rd november i again requested the person concerned to deliver the refrigerator but again in the evening the person concerned informed that it is not possible to deliver the same today and informed it will take further 2-3 days to deliver . In spite of my emergency and making full payment of the refrigerator , the great eastern could not deliver in time and ignore all sort of request made by me. It is nothing but harrasment to the consumer without any excuse. I therefore request you to take necessary strict action against the supplier and inform accordingly and also ask to compunsate me for undue delay.

regards,
K.C.Gupta
[protected]
95, R.G.Nagar Road, Hindmotor, Hoogly-712233