[Resolved]  Videocon D2H — Ugly customer service response

Address:

Mumbai Suburban, Maharashtra

I am writing this mail to gain attention of Big executives of Videocon D2H service provider towards the kind of services they are offering to their growing customer base. I ordered D2H on 27th july, the person came and collected the cheque and dropped the set top box at my resident. At beginning I was very clear about the installation date which was Sunday 1st Aug.

On Saturday I gave call on[protected] number to give them my new number and confirm with them next day’s installation schedule I did received docket number for my this conversation which is “ “. Sunday full day I was home waiting for engineer to come and install, but nobody turned up.

On Monday again I gave call CSR(Customer service representative) promised me to send engineer before Monday end of day. Nobody came. I checked with guys at aajkideal and got landline number where I can reach him, I tried many times but that number was busy, somehow I got the number but lady refused to provide me Shiva’s number as Shiva was not in office. Shiva is totally irresponsible person, I tried so many times calling but once he got to know about me, he started disconnecting my call.

On 2nd August 2010, I sent one mail at [protected]@d2h.com, I have attached a copy of mail and response which I received in anticipation of mail with this mail. But still no action was taken.

On Tuesday again I gave call to CSR[protected] and this time I spoke to supervisor named Shraddha (not sure if this is real name), docket number 16273179. This time I was shocked when I heard from her that the status for my account in her system is COMPLETE, can you imagine without installation status is COMPLETE. How can this be possible???? Here she gave me assurance of getting installation by end of Tuesday. To my great surprise installation was not done on Tuesday either.

On Wednesday till 2.00 nothing happened so I decided to go for Airtel and post this experience along with all docket number and on internet, so that other customer should not fall in trap of Videocon DTH.


Amar