[Resolved] Videocon D2H — Not attending the complaint | |||
On 27.01.2010, I procured the cable connection of videocon D2H. My customer Id is 3904460. There after it was working well till 14.06.2010. Trouble started on 15.06.2010. Receiption was bad and picture was getting crumbled. Immediately I made the complaint and the details of complaint was as follows:- * Complaint made on 15.06.2010 to call center at 21.26 on your toll free number. * Assured to correct the problem with in 2 hours time. * I requested to attend the same as agreed since I wanted to view the world cup football match. BY this time reception is completely stopped. * Contacted toll free service number after 2 hours. * Assured service with in another 2 hours. * Next day morning - no reception * Contacted toll free number for help * He instructed some steps to correct the channels * Followed the same.... * No result * Informed by your service person that the problem will be solved by the your service engineer and complaint is registered by him. * Complaint No: 14124343 and informed me that computer is giving date of 27.06.2010 and I am booking it. But service engineer will definitely visit tomorrow and service will be restarted. * On 16.06.2010 received one SMS showing the complaint is lodged. Today (24.06.2010) I received a call from their service centre and told that they tried my phone number for the last two days and it was not reached. Also they are claiming that they visited my house and it was locked. There was no problem with my mobile phone and I received everybody's call on these days. Also interesting thing is that they got my number for giving an excuse and extend their commitment date. Later on I received an SMS that my complaint has been registered and their technician will visit on 10.07.2010 between 2.00 pm to 3.30 pm as scheduled by Videocon D2H. I am terribly under stress since big events like Football world cup, Cricket Asia cup etc are going on and I am not in a position to view the same. These events are taking place after certain years hence what I am missing during this period is a total loss. The mistake I committed is trusting a big brand which is not giving proper after sales service. The service provider taking the undue advantage of the fact that since I have already invested in their product, no way I will not move easily out of his service. By giving one excuse or another they are simply purchasing time and treating the consumer like nothing. Please help me get justice and timely service. Also request to move the court to define the timeliness in giving service to consummers of such product. The essence of these products is to know the things in time and get amended on timely basis. If the service provider is not attend the complaint in time they should be penalised so that they will give importance to the consumer complaint. Please help me get out of this stress on account of helplessness and getting fooled by big brand for which I have paid in advance. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I am facing the same issue as described by Mr Sachin. I am fed up with following it up and the kind of response I am getting. I tried to contact even their Nodal officer but their is no response from Nodal officer even after the repeated reminders. Below is the mail communication which is only one way because I never recieved any response from either Videocon customer care of their high officials.
"
On Wed, Jul 14, 2010 at 8:18 PM, robin kumar <[protected]@gmail.com> wrote:
Hi Sunil,
It is 9 days now and my d2h is not working. You have not left me any option other than lodging a complaint in consumer forum.
On Tue, Jul 13, 2010 at 3:13 PM, robin kumar <[protected]@gmail.com> wrote:
Hi,
I expect a lot more responsible behaviour from a nodal officer. I have dropped you an email on friday and its tuesday and I haven't recieved any reply from you. Its really disheartening to have a response like this.
Regards,
Robin Kumar
Customer ID: 1554957
Mobile:[protected]
On Sat, Jul 10, 2010 at 6:31 PM, robin kumar <[protected]@gmail.com> wrote:
Hi,
I am a videocon d2h customer for last several months, and my customer ID is 1554957. Till last week everything was going smoothly and I was recomending everybody to buy videocon d2h connection because of its good picture quality and unique features.
But since last week, I have been facing a blank screen issue and I have logged several complaints about it. I can only see a blank screen from July 4, 2010. As it rained heavily on that day, I thought it might be a temporary issue and I waited for 2 days. At last, I lodged a complaint on July 6, 2010 with complaint number 14925835. I was given a resolution time of 2 days. Hence I waited eagerly till July 8th and again I gave a call to videocon customer care on July 9th. Then, at that time I was informed that your data has been set ( I don't know what that mean), and no field visit will be required. Hence no engineer will come to my home and issue will be resolved today itself. But testing the limit of my patience, it didnt get resolved. Hence again I called on July 10th(today) morning and I was informed that new complaint for field visit has been taken and I was given compaint number as 15121413. And I was assured by the representative that engineer will come till 5:30 PM. But at the time of writing this email, it is already 6:30PM.
I hope, you can understand my pain. Its a saturday and I am unable to watch my TV. My services are blocked for last 1 week for which I have already paid and I cant hope for any refund for that period. I dont want to continue this non availability of service till Sunday. I am truly disappointed with the post sales service I am gettting from your side. With this way of disappointing post sales service no customer can be satisfied and atleast I cant recomend this product to my friends. I have always co operated with you, I have given a follow up call only after the resolution time is over. I also hope for a same co operation and support from your side. I hope a quick and responsible action from your side which I didnt find in your call centre executives. I am mentioning my contact number below, you can call me and discuss this anytime you want.
Regards,
Robin Kumar
Customer ID: 1554957
Mobile:[protected] "
They should understand that a common man has other work than just reminding and complainting again and again. I request you to kindly get me out of this mental stress.
Regards,
Robin Kumar
Mobile:[protected]
"
On Wed, Jul 14, 2010 at 8:18 PM, robin kumar <[protected]@gmail.com> wrote:
Hi Sunil,
It is 9 days now and my d2h is not working. You have not left me any option other than lodging a complaint in consumer forum.
On Tue, Jul 13, 2010 at 3:13 PM, robin kumar <[protected]@gmail.com> wrote:
Hi,
I expect a lot more responsible behaviour from a nodal officer. I have dropped you an email on friday and its tuesday and I haven't recieved any reply from you. Its really disheartening to have a response like this.
Regards,
Robin Kumar
Customer ID: 1554957
Mobile:[protected]
On Sat, Jul 10, 2010 at 6:31 PM, robin kumar <[protected]@gmail.com> wrote:
Hi,
I am a videocon d2h customer for last several months, and my customer ID is 1554957. Till last week everything was going smoothly and I was recomending everybody to buy videocon d2h connection because of its good picture quality and unique features.
But since last week, I have been facing a blank screen issue and I have logged several complaints about it. I can only see a blank screen from July 4, 2010. As it rained heavily on that day, I thought it might be a temporary issue and I waited for 2 days. At last, I lodged a complaint on July 6, 2010 with complaint number 14925835. I was given a resolution time of 2 days. Hence I waited eagerly till July 8th and again I gave a call to videocon customer care on July 9th. Then, at that time I was informed that your data has been set ( I don't know what that mean), and no field visit will be required. Hence no engineer will come to my home and issue will be resolved today itself. But testing the limit of my patience, it didnt get resolved. Hence again I called on July 10th(today) morning and I was informed that new complaint for field visit has been taken and I was given compaint number as 15121413. And I was assured by the representative that engineer will come till 5:30 PM. But at the time of writing this email, it is already 6:30PM.
I hope, you can understand my pain. Its a saturday and I am unable to watch my TV. My services are blocked for last 1 week for which I have already paid and I cant hope for any refund for that period. I dont want to continue this non availability of service till Sunday. I am truly disappointed with the post sales service I am gettting from your side. With this way of disappointing post sales service no customer can be satisfied and atleast I cant recomend this product to my friends. I have always co operated with you, I have given a follow up call only after the resolution time is over. I also hope for a same co operation and support from your side. I hope a quick and responsible action from your side which I didnt find in your call centre executives. I am mentioning my contact number below, you can call me and discuss this anytime you want.
Regards,
Robin Kumar
Customer ID: 1554957
Mobile:[protected] "
They should understand that a common man has other work than just reminding and complainting again and again. I request you to kindly get me out of this mental stress.
Regards,
Robin Kumar
Mobile:[protected]
HI
I am a videocon d2h customer for last several months, and my customer ID is 4604883. Till last tow months my setup box was not working .
regards
NABAJYOTI DAS
I am a videocon d2h customer for last several months, and my customer ID is 4604883. Till last tow months my setup box was not working .
regards
NABAJYOTI DAS
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Videocon D2H — Videocon d2h - Not attending complaint
I am facing the Blank screen for past 9 days. I am fed up with following it up and the kind of response I am getting. I tried to contact even their Nodal officer but their is no response from Nodal officer even after the repeated reminders. Below is the mail communication which is only one way because I never recieved any response from either Videocon customer care of their high officials."
On Wed, Jul 14, 2010 at 8:18 PM, robin kumar <[protected]@gmail.com> wrote:
Hi Sunil,
It is 9 days now and my d2h is not working. You have not left me any option other than lodging a complaint in consumer forum.
On Tue, Jul 13, 2010 at 3:13 PM, robin kumar <[protected]@gmail.com> wrote:
Hi,
I expect a lot more responsible behaviour from a nodal officer. I have dropped you an email on friday and its tuesday and I haven't recieved any reply from you. Its really disheartening to have a response like this.
Regards,
Robin Kumar
Customer ID: 1554957
Mobile:[protected]
On Sat, Jul 10, 2010 at 6:31 PM, robin kumar <[protected]@gmail.com> wrote:
Hi,
I am a videocon d2h customer for last several months, and my customer ID is 1554957. Till last week everything was going smoothly and I was recomending everybody to buy videocon d2h connection because of its good picture quality and unique features.
But since last week, I have been facing a blank screen issue and I have logged several complaints about it. I can only see a blank screen from July 4, 2010. As it rained heavily on that day, I thought it might be a temporary issue and I waited for 2 days. At last, I lodged a complaint on July 6, 2010 with complaint number 14925835. I was given a resolution time of 2 days. Hence I waited eagerly till July 8th and again I gave a call to videocon customer care on July 9th. Then, at that time I was informed that your data has been set ( I don't know what that mean), and no field visit will be required. Hence no engineer will come to my home and issue will be resolved today itself. But testing the limit of my patience, it didnt get resolved. Hence again I called on July 10th(today) morning and I was informed that new complaint for field visit has been taken and I was given compaint number as 15121413. And I was assured by the representative that engineer will come till 5:30 PM. But at the time of writing this email, it is already 6:30PM.
I hope, you can understand my pain. Its a saturday and I am unable to watch my TV. My services are blocked for last 1 week for which I have already paid and I cant hope for any refund for that period. I dont want to continue this non availability of service till Sunday. I am truly disappointed with the post sales service I am gettting from your side. With this way of disappointing post sales service no customer can be satisfied and atleast I cant recomend this product to my friends. I have always co operated with you, I have given a follow up call only after the resolution time is over. I also hope for a same co operation and support from your side. I hope a quick and responsible action from your side which I didnt find in your call centre executives. I am mentioning my contact number below, you can call me and discuss this anytime you want.
Regards,
Robin Kumar
Customer ID: 1554957
Mobile:[protected] "
They should understand that a common man has other work than just reminding and complainting again and again. I request you to kindly get me out of this mental stress.
Regards,
Robin Kumar
Mobile:[protected]