Videocon D2H — WORST PRODUCT, POOREST SERVICE

Address:

West Tripura, Tripura

I had bought a videocon d2h connection in December last year (2010). In advertisement they had promised so much that I was enticed to buy this product. But I was wrong because ALL THAT GLITTERS IS NOT GOLD.
There was a hard wind on 13 May 2011 in Agartala (Tripura) and my antena got uprooted from one side due to loose bolting. I contacted the person who had installed it (Mr. Rakesh-[protected]) and he promised to come the next day and fix it.
I waited for him but he did not turn up. I called him again then he replied that he was too busy to come so I must inform the customer care so that they might send some one else.
I did the same and they gave me 48hrs time to get my problem resolved (complaint number[protected]. In response I received a call from local number ([protected]). The person bargained like anything for money. He demanded Rs. 500 as re-installation charge. It was irksome. Lastly, I agreed to pay him around 150-200 but he denied.
I again called the customer care no. ([protected]) and I was asked to wait until the time limit. I waited but there was no solution. After the time limit (48hrs) was over I again reminded the customer care they gave another ultimatum (complaint no.[protected] and asked me to wait until that.
In response to my this complaint I received a call from Guwahati center ([protected]) who promised me to solve my problem as soon as possible. On May 17, 2011 he sent two mechanics who came, saw the antenna and told that they knew nothing about antenna problem because they were mechanics. They went back after taking evening snacks and tea but without doing anything.
No sooner had they gone out of my room that I received a message from the customer care that my problem has been resolved successfully. I filled with anger and detest for the d2h service providers. I was cheated like anything. I again called the customer care who apologized for the inconvenience caused to me and registered a complaint against the engineers.
All this happened but my problem is still the same. I was defeated. My wife could not watch her favorite channel nor my son his cartoon nor I could see the news. I had no other option than scolding myself for choosing Videocon instead of TataSky. Due to rains Tata Sky connection had also got disrupted and my neighbors had complained to the customer care. And within 6-8 hrs their problem was fixed but mine….
Today (May 18, 2011) I called the local engineer who had demanded money from me and asked to come but he denied. He said, “You are very smart. You must suffer. No one will go to fix your problem. Let’s see who is coming from Mumbai to set your signals. You have complained against us. Now you’ll forget all complains. If you have any worth left for you do not call us any more, or else next time you call we’ll not talk to you. We’ll simply abuse you.”
When I offered him what he had demanded from me (i.e. Rs. 500) he replied, “Now even if you pay 1000 or 2000 we’ll not come. I suggest you change your dish.”
What should I do now?
I suggest everyone do not buy Videocond2h it is the worst product of the world. And its services less than worst.