[Resolved]  Videocon / Electrolux Microwave Oven — No demo given even after 30 days of purchase

Address:

Andhra Pradesh

Sir
I have purchased Electrolux microwave oven (Model EF28CBGK) from DIGIWORLD, Hanamkonda on[protected] Receipt No. 1326, Rs. 10750=00). The dealer said that demo will be given next day. After waiting for 3 days I contacted DIGIWORLD. Then a person by name "Mustafa' came and told that he does not know about this latest model. He told that his senior will come. To our surprise no one came later.
I called many times the dealer as well as the service center staff by name Sri Chakrapani and Sri Murthy.
Both o0f them told that one Mr George Reddy will come and give the demo.

Even by today he did not turn up. We could not use it so far. The purpose of its purchase could not be materialized. I even gave a call to toll free service number "[protected]" 3 weeks back. But nothing worked out. Now I feel that I did a big mistake by purchasing oven from Videoconr company. I am the first user of Videocon TV and Fridge in my campus in 1980s.

If the after purchase service is like this, how to believe in the service claims "customer first" made by this company. I wonder how such a poor service staff are selected by a reputed company like yours. I hoped that the demo giving person will visit my home without the headache of repeatedly calling the dealer as well as the above local service staff.

Today I had to go personally to the dealer to ask for the demo after 30 days of purchase. I have never seen this kind of poor response by any company to a customer. I told the dealer to take back the oven as he could not even arrange a demo. He spoke to the service center incharge. The incharge asked me to go to the service center to speak personally. He also asked me to get demo there and then asked me give demo personally to my wife in my house. This is a ridiculous proposition and a definitelty a careless attitude by your service centre. What could be your reaction, had yuou been in my position.

This is definitely a case of pure lack of courtesy and gross negligence in consumer service.

with a negative feeling and minimized trust on Videocon's slogan"Customer First"

Raghunadh MV
NIT
Warangal